Senior Engagement Manager - ServiceNow

Cognizant; Toronto; Remote; CAD 80,000 - 130,000; Full time

Job summary

An established industry player is seeking a Senior Engagement Manager to lead customer projects and ensure satisfaction. This role involves defining customer needs, managing project tasks, and contributing to company growth through improved methodologies. The ideal candidate will have over 10 years of project leadership experience, particularly with ServiceNow, and will thrive in a collaborative, high-caliber team environment. With a focus on work-life balance and professional development, this position offers a chance to make a significant impact while enjoying flexible working arrangements.

Benefits

Competitive salary

Pension plan with matching contributions

Flexible health benefits

Work-life balance initiatives

Volunteering opportunities

Social events

Learning and development opportunities

Qualifications

• 10+ years of project leadership experience required.
• 5-8 years in Engagement/Project Manager role with ServiceNow.

Responsibilities

• Ensure customer satisfaction and project completion.
• Lead teams and manage project tasks within scope and budget.

Skills

Project Leadership

ServiceNow

Budget Management

Communication Skills

Problem Solving

MS Office

Tools

Project Management Solutions

Job description

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Job Description

As the main point of contact for customer projects, our Senior Engagement Manager ensures the highest level of customer satisfaction; coordinates, manages, and ensures completion of all project tasks; and leads status calls, project meetings, and other client and team member meetings to ensure project outcomes are successfully delivered.

The Sr Engagement Manager defines customer needs, prepares work, and leads teams to successfully complete project tasks within scope, budget, and to client satisfaction. The Sr Engagement Manager offers crucial, daily support to project teams, the multi-functional organization, and the client organization.

We rely on the Sr Engagement Manager to contribute to the growth of our company by building and improving existing methodologies, conducting internal training, and developing standard process improvements.

What you bring

• 10+ years of professional, project leadership experience
• 5-8 years of experience as an Engagement / Project / Program Manager role with ServiceNow (professional services experience required)
• Project estimation experience and Budget Management
• Ability to clearly communicate to both technical and non-technical collaborators
• Proven project history maintaining high customer satisfaction in sophisticated environments
• Solid history of problem solving
• Proficient with MS Office and other productivity and project management solutions

What we offer

• The chance to work with impact. Here, we’re empowered to bring our biggest thinking to help our company and clients improve everyday life.
• Ownership over your career. We stay at the top of our game through our award-winning learning and development ecosystem. When our ambitions change, or we offer new opportunities, we provide upskilling, on-the-job learning, and guidance to find roles that fit.
• The opportunity to grow with a high-caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity initiatives.
• A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
• Flexible health and financial benefits to support you and your eligible dependents—from day one.
• True work-life balance through paid time off, flexible work arrangements, volunteering opportunities, social events, and more.

Working arrangements

For remote roles, we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in Ontario and/or Nova Scotia, where our hubs are located. Regardless of your working arrangement, we support a healthy work-life balance through our wellbeing programs.

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Business Development and Sales
• Industries: IT Services, IT Consulting, Business Consulting and Services