Senior Electronic Repair & Tech Support Engineer

InnovaSea Systems, Inc.; Bedford; On-site; CAD 60,000 - 80,000; Full time

Job summary

Innovasea is seeking a Repair & Technical Support Specialist to service, troubleshoot, and repair returned electronic equipment at our Bedford, Nova Scotia facility. You will support customers via email and phone, work with Sales and Engineering on product assembly and improvements, and maintain accurate repair records.

The role combines hands-on repair with technical support, aiming to keep customer sites online and delivery timelines intact. This is a full-time position based in Bedford, NS.

Qualifications

• 5+ years experience in electronic repair.
• Diploma or Advanced Diploma in Electrical/Electronic, Ocean technology or equivalent.
• Comfortable working in an office and in the field.
• Experience using software tools such as Microsoft Office, Slack, JIRA, Confluence, Salesforce and Syspro.

Responsibilities

• Assess, troubleshoot, and repair all incoming equipment while ensuring rigorous quality assurance standards for outgoing orders.
• Engage directly with customers to understand needs, resolve issues efficiently, and deliver effective solutions.
• Communicate complex technical information clearly and confidently through strong verbal and written communication skills.
• Develop clear, user-focused customer education materials, including manuals and quick-start guides, to improve usability and adoption.
• Analyze and interpret data collected from aquaculture sites to identify issues, trends, and opportunities for optimization.
• Take ownership of system reliability by ensuring all aquaculture sites with active equipment remain continuously online.
• Deliver remote training sessions that empower customers to confidently operate and maintain equipment.
• Design, refine, and implement internal procedures to improve the efficiency and reliability of incoming and outgoing equipment handling.

Skills

Customer support

Troubleshooting

Field work

Documentation

Education

Electrical/Electronic diploma or ocean technology

Tools

Microsoft Office

Slack

JIRA

Confluence

Salesforce

Syspro

Job description

Innovasea is seeking a Repair & Technical Support Specialist to service, troubleshoot, and repair returned electronic equipment at our Bedford, Nova Scotia facility. You will support customers via email and phone, work with Sales and Engineering on product assembly and improvements, and maintain accurate repair records.

The role combines hands-on repair with technical support, aiming to keep customer sites online and delivery timelines intact. This is a full-time position based in Bedford, NS.