Repair & Technical Support Specialist

InnovaSea Systems, Inc.; Bedford; On-site; CAD 60,000 - 80,000; Full time

Job summary

Innovasea is seeking a Repair & Technical Support Specialist to service, troubleshoot, and repair returned electronic equipment at our Bedford, Nova Scotia facility. You will support customers via email and phone, work with Sales and Engineering on product assembly and improvements, and maintain accurate repair records.

The role combines hands-on repair with technical support, aiming to keep customer sites online and delivery timelines intact. This is a full-time position based in Bedford, NS.

Qualifications

• 5+ years experience in electronic repair.
• Diploma or Advanced Diploma in Electrical/Electronic, Ocean technology or equivalent.
• Comfortable working in an office and in the field.
• Experience using software tools such as Microsoft Office, Slack, JIRA, Confluence, Salesforce and Syspro.

Responsibilities

• Assess, troubleshoot, and repair all incoming equipment while ensuring rigorous quality assurance standards for outgoing orders.
• Engage directly with customers to understand needs, resolve issues efficiently, and deliver effective solutions.
• Communicate complex technical information clearly and confidently through strong verbal and written communication skills.
• Develop clear, user-focused customer education materials, including manuals and quick-start guides, to improve usability and adoption.
• Analyze and interpret data collected from aquaculture sites to identify issues, trends, and opportunities for optimization.
• Take ownership of system reliability by ensuring all aquaculture sites with active equipment remain continuously online.
• Deliver remote training sessions that empower customers to confidently operate and maintain equipment.
• Design, refine, and implement internal procedures to improve the efficiency and reliability of incoming and outgoing equipment handling.

Skills

Customer support

Troubleshooting

Field work

Documentation

Education

Electrical/Electronic diploma or ocean technology

Tools

Microsoft Office

Slack

JIRA

Confluence

Salesforce

Syspro

Job description

Repair & Technical Support Specialist

Innovasea | Aquatic Solutions Built for Life

Ready to join a passionate team committed to a more sustainable future? Innovasea (pronounced In-no-va-see) is at the forefront of revolutionizing aquaculture solutions and advancing the science of fish tracking. We provide complete end-to-end solutions to improve sustainable fish farming and better understand and preserve our marine and freshwater habitats.

When you work at Innovasea, you join a group of over 250 employees committed to our values of authenticity, collaboration, commitment, innovation and stewardship. As a member of the team, you'll have the opportunity to be part of an organization relentlessly committed to building a better tomorrow.

About the role

At Innovasea, we are the leading innovator and trusted source of underwater data, insights, and technology. Our mission is to empower sustainable ecosystems and optimize the performance of our partners' use and conservation of oceans and waterways.

The successful candidate will play a critical role in ensuring customer systems operate at peak performance. This position is repair-focused, requiring hands-on troubleshooting and repair of returned electronic equipment. The candidate must be comfortable performing detailed repairs, maintaining accurate records in our internal repair database, and ensuring timely updates for tracking and reporting purposes.

In addition to repair responsibilities, the role involves providing exceptional customer support via email and phone communications. The candidate will also collaborate closely with Sales and Engineering teams to assist with product assembly, quality assurance, and continuous improvement initiatives.

What you'll be doing

• Assess, troubleshoot, and repair all incoming equipment while ensuring rigorous quality assurance standards for outgoing orders
• Engage directly with customers to understand needs, resolve issues efficiently, and deliver effective solutions
• Communicate complex technical information clearly and confidently through strong verbal and written communication skills
• Develop clear, user-focused customer education materials, including manuals and quick-start guides, to improve usability and adoption
• Analyze and interpret data collected from aquaculture sites to identify issues, trends, and opportunities for optimization
• Take ownership of system reliability by ensuring all aquaculture sites with active equipment remain continuously online
• Deliver remote training sessions that empower customers to confidently operate and maintain equipment
• Design, refine, and implement internal procedures to improve the efficiency and reliability of incoming and outgoing equipment handling
  

What you'll need to succeed

• At least 5 years experience in electronic repair
• Diploma or Advanced Diploma in Electrical/Electronic, Ocean technology or equivalent
• Comfortable working in an office and in the field
• Experience using software tools such as Microsoft Office, Slack, JIRA, Confluence, Salesforce and Syspro
• Experience using environmental monitoring equipment
• First aid training
  

Position and Location:

This is a full-time position which will be located at Innovasea's facility in Bedford, Nova Scotia.

Innovasea is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.