Senior Director, Shared Services — Growth & Innovation

ADP; Toronto; On-site; CAD 120,000 - 150,000; Full time

Job summary

Fairygodboss is seeking a Senior Director for Shared Services in Toronto. This role oversees operations, driving client-centric strategies and operational efficiencies. The candidate will lead teams, manage relationships, and ensure high-quality service delivery through effective leadership.

Strong experience in Human Capital Management is essential, including a proven track record in leadership roles. The organization values integrity, innovation, and social responsibility, making it a great place for those passionate about fostering development in shared service environments.

Qualifications

• 10+ years in operations or shared services in Human Capital Management.
• 5+ years leading teams and driving performance.
• Experience in service or implementation functions is a plus.

Responsibilities

• Oversee shared services teams to ensure client-centric operations.
• Improve operational efficiency and drive team performance.
• Manage stakeholder relationships to resolve escalated issues.
• Lead initiatives to optimize operational effectiveness.

Skills

Leadership skills

Problem-solving

Client relationship management

Data analysis

Communication

Education

College degree or equivalent experience

Job description

Fairygodboss is seeking a Senior Director for Shared Services in Toronto. This role oversees operations, driving client-centric strategies and operational efficiencies. The candidate will lead teams, manage relationships, and ensure high-quality service delivery through effective leadership.

Strong experience in Human Capital Management is essential, including a proven track record in leadership roles. The organization values integrity, innovation, and social responsibility, making it a great place for those passionate about fostering development in shared service environments.