Senior Director, Enterprise Issues Management Office

RBC; Toronto; On-site; CAD 90,000 - 150,000; Full time

Job summary

An established industry player is seeking a Senior Director for their Enterprise Issues Management Office. This pivotal role involves leading a diverse team, managing regulatory interactions, and driving change across the organization. The ideal candidate will have extensive experience in regulated environments, particularly in Risk and Compliance, and will be adept at stakeholder management at the C-suite level. Join a dynamic, collaborative team dedicated to delivering trusted advice and fostering an inclusive workplace that values diverse perspectives. This is an exciting opportunity to make a significant impact within a forward-thinking organization.

Benefits

Comprehensive Total Rewards Program

Flexible work/life balance options

Opportunities for professional development

Dynamic and collaborative team environment

Competitive compensation

Qualifications

• 10-15+ years in regulated industries with senior leadership experience.
• Experience managing issues in Risk, Compliance, and Audit.
• Proven ability to lead teams and manage change effectively.

Responsibilities

• Establish and lead the Enterprise Issues Management Office.
• Represent the bank in regulatory interactions and exams.
• Ensure timely completion of centralized EIM processes.

Skills

Adaptability

Budgeting

Cross-Team Collaboration

Decision Making

Information Technology (IT) Projects

Long Term Planning

Program Management

Resource Management

Team Management

Vision Alignment

Education

Bachelor's degree in related discipline

Job description

Job Summary

Job Description

What is the opportunity?

As part of the Group Risk Management (GRM) Operational Risk Shared Services senior leadership team, the Senior Director, Enterprise Issues Management will be responsible for the creation and ongoing leadership of the Enterprise Issues Management (EIM) Office.

A recent multi-year bank-wide program established a new single EIM system. To ensure continued evolution of issues management a new team (EIM Office) is being established to:

• Ensure ongoing evolution of Issues management methodology and tooling
• Provide ongoing training and support on new policy and standard
• Drive issue quality monitoring and control
• Provide operational support for both system and issue reporting.
• Facilitate change prioritization
• Design of prioritized changes working closely with all stakeholders
• Drive organization change management to all impacted stakeholders

What will you do?

• Establish the Enterprise Issues Management Office
  • Recruit and lead a diverse global team of professionals to fulfill the mandate of the EIMO.
  • Create the governance framework to ensure the appropriate leadership involvement on all EIMO activities including

• Regulatory interaction
  • Represent RBC as the program owner in regulatory interactions related to Enterprise Issues Management, including participating in regulatory exams, answering regulatory requests for information and remediating any regulatory findings related to EIM.
  • Monitor changes in regulatory expectations with respect to Issues Management – maintain an up-to-date view of how the current solution meets expectations in all major jurisdictions

• Change Portfolio Governance, Design and Implementation
  • Facilitate change governance/prioritization working with stakeholders across the bank (as per governance approach)
  • Accountable for supervising the design of prioritized changes, ensuring changes align with core principles of EIM.
  • Partner with OR technology team to ensure prioritized changes are delivered.
  • Review change impact assessment for all new functionality to ensure appropriate OCM activities have been implemented

• Operational and Reporting Support
  • Accountable for accurate and timely completion of all centralized EIM processes
  • Ensure the creation and execution of robust operational support procedures. This includes the creation of reporting and thematic analysis to support:
    • Ongoing evaluation of EIMO team structure
    • Identification of improvement opportunities
    • Identification of issue quality thematic’s that require additional education.
  • Production of monthly issue reporting and communication of issue and SLA threshold breaches as per policy/standard.

• Issue Quality
  • Accountable for the development of robust issue quality monitoring that supports the ongoing improvement. This includes the creation of targeted learning/communication to target key areas of concern.
  • Partner with centralized team to deliver 2LOD quality monitoring included KPI’s to support outcome-based reporting.

What do you need to succeed?

Must-have

• 10 to 15+ years of experience in progressively responsible roles in regulated industries with direct exposure to enterprise-wide mandates, with at least 3 years operating at Senior Director or equivalent level
• Seasoned at senior stakeholder management (C-Suite level) with the ability to drive difficult changes through “impact and influence”
• Direct experience managing and remediating issues preferably across Risk, Compliance and Audit.
• Experience working directly with regulators, participating in regulatory exams and remediation activities, with deep capability interpreting and implementing regulatory requirements.
• Experience in creating or managing a high-volume transactional support team
• Proven ability leading the design and implementation of technology and process changes within specified timeframe including:
  • Backlog management
  • Prioritization of changes working with a senior governance committee
  • Design of required changes
  • Stakeholder engagement and change impact analysis
  • Testing
  • Post delivery adoption and success tracking
• Experience managing and leading teams, with demonstrated people management skills and the ability to foster a collaborative and inclusive work environment
• Bachelor’s degree in related discipline or an equivalent amount of professional experience

Nice-to-have

• Previous experience working in Risk Management
• Experienced working across geographies and in a matrixed environment.
• Experience establishing a Quality Control team

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Flexible work/life balance options

Job Skills

Adaptability, Budgeting, Cross-Team Collaboration, Decision Making, Information Technology (IT) Projects, Long Term Planning, Program Management, Resource Management, Team Management, Vision Alignment

Additional Job Details

Address:

20 KING ST W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

GROUP RISK MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-05-06

Application Deadline:

2025-05-14

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.