Senior Director, Enterprise Control Testing Center Operations

RBC; Toronto; On-site; CAD 120,000 - 180,000; Full time

Job summary

An established industry player is seeking a Senior Director for their Enterprise Control Testing Center Operations. This pivotal role involves leading global teams to enhance operational excellence through innovative control assessments. You will drive consistency and leverage automation and data analytics to elevate risk management practices. Join a collaborative environment where your leadership will shape a robust risk culture and ensure compliance across all platforms. With comprehensive rewards and opportunities for career development, this position is perfect for those looking to make a significant impact in a dynamic organization.

Benefits

Comprehensive rewards

Bonuses

Benefits

Stock options

Flexible work options

Leadership support

Training programs

Networking opportunities

Qualifications

• Strong people management experience in complex, global environments.
• Expertise in operational risk management and internal controls.

Responsibilities

• Oversee control testing teams and ensure adherence to policies.
• Lead and inspire teams, fostering a cohesive culture.

Skills

People Management

Operational Risk Management

Internal Controls

Stakeholder Management

Negotiation Skills

Communication Skills

Tools

Lean Six Sigma

Automation Tools

Job description

Senior Director, Enterprise Control Testing Center Operations

Join us to apply for the Senior Director, Enterprise Control Testing Center Operations role at RBC.

Get AI-powered advice on this job and access more exclusive features.

The Senior Director, Enterprise Control Testing (ECT) Center Operations, as part of the Enterprise Chief Control Office, holds leadership and operational accountability for First Line of Defense control assessments across all RBC platforms and functional units. The role involves driving consistency, operational excellence, and effectiveness of control assessments through scale, data, and automation, leading a global team of control assessment and operational risk professionals.

Job Summary

WHAT IS THE OPPORTUNITY:

• The Senior Director, ECT Center Operations, as part of the Enterprise Chief Control Office, is responsible for leadership and operational management of control assessments across RBC's platforms and units. The role includes driving consistency, operational excellence, and leveraging automation and data analytics to enhance control assessments, leading a global team.

The Enterprise Chief Controls Office (ECCO) aims to embed a culture of risk ownership and operational excellence by elevating controls, ensuring compliance, reducing costs, and enabling growth through standardized and effective risk practices.

Job Description

WHAT WILL YOU DO:

Primary responsibilities include:

• Control testing operations execution and excellence (50%): Oversee control testing teams across geographies, ensure adherence to policies and SLAs.
• Talent development and leadership (25%): Lead and inspire teams, foster a cohesive culture, support employee development, and manage personnel issues.
• Embedding a robust risk culture (15%): Promote a strong risk environment, improve controls, and manage operational risks.
• Strategy and design (10%): Evolve testing practices, incorporate best practices, and leverage automation and AI to improve efficiency.

• Accountable for executing enterprise-wide control assessments based on internal policies and standards.
• Manage staffing, capacity planning, and work prioritization to meet service levels.
• Lead geographically dispersed teams, drive engagement, and support strategic initiatives.
• Continuously improve the control testing environment, review policies, and ensure standardization and scalability.
• Maintain an enterprise-wide view of control effectiveness, report to senior management, and coordinate regulatory updates.
• Collaborate with partners to resolve control issues promptly.
• Foster a culture of integrity, innovation, and continuous improvement within ECT.
• Ensure operational resilience and business continuity, including contingency planning and cross-training.

WHAT DO YOU NEED TO SUCCEED:

Must have:

• Strong people management experience in complex, global environments.
• Expertise in operational risk management and internal controls.
• Leadership in matrixed organizations, stakeholder management, negotiation skills.
• Excellent communication and presentation skills tailored to various seniority levels.

Nice-to-have:

• Experience developing controls testing strategies supporting multiple platforms/units.
• Experience in regulated financial environments, familiarity with controls testing and regulations.
• Lean Six Sigma or automation expertise.

What’s in it for you:

• Opportunity to make a meaningful impact, work in a collaborative environment, and develop your career.
• Comprehensive rewards, including bonuses, benefits, and stock options.
• Leadership support, training programs, flexible work options, and networking opportunities.