Senior Digital Invoicing & Payments Lead (Remote)

Bayshore HealthCare; Mississauga; Teletrabalho; CAD 90 000 - 130 000; Tempo integral

Resumo da oferta

Bayshore HealthCare is seeking a Senior Consumer Digital Invoicing & Payments Specialist to own the invoicing, payment, and customer-account processes across the Vyta ecosystem. The role focuses on designing scalable, secure, and customer-friendly digital payment experiences while aligning with Finance, ERP, and eCommerce platforms.

Work is remote with occasional onsite attendance for key meetings and sessions; the candidate will translate complex requirements into actionable designs and ensure

Qualificações

• 5+ years of experience in high-touch customer/payment environments.
• Experience with consumer invoicing, digital payments, or payor billing.
• Ability to translate complex requirements into clear user stories and workflows.

Responsabilidades

• Translate invoicing and payment models into process flows and requirements.
• Collaborate with Finance, Operations, Technology to confirm billing impacts and controls.
• Identify gaps and design scalable future-state billing solutions.
• Create functional requirements, user stories, process maps, test scenarios, and acceptance criteria.
• Integrate customer experience with eCommerce, payment provider, and ERP systems.
• Lead discovery sessions to confirm requirements, risks, and impacts.
• Support UAT, testing, issue triage, and post-implementation improvements.
• Advise teams on consumer invoicing, digital payments, and account-support matters.

Conhecimentos

Business analysis

Solution design

Stakeholder facilitation

Payment operations

Ferramentas

Stripe

ERP/CRM integration

Descrição da oferta de emprego

Bayshore HealthCare is seeking a Senior Consumer Digital Invoicing & Payments Specialist to own the invoicing, payment, and customer-account processes across the Vyta ecosystem. The role focuses on designing scalable, secure, and customer-friendly digital payment experiences while aligning with Finance, ERP, and eCommerce platforms.

Work is remote with occasional onsite attendance for key meetings and sessions; the candidate will translate complex requirements into actionable designs and ensure