Senior Deal Desk Analyst

Achievers; Toronto; Hybrid; CAD 131,000 - 161,000; Full time

Benefits offered by this job

Health benefits

Life insurance

Parental leave top-up

RRSP matching

Flexible vacation

Employee assistance program

Professional development

Employee resource groups

Hybrid work in Toronto

Job summary

Achievers is seeking a Senior Analyst, Deal Desk to own day-to-day deal execution and provide SME guidance on pricing, licensing models, and contract structuring. This hands-on, strategic role partners with Sales, Customer Success, Legal, and Finance to accelerate deal velocity and ARR growth.

You will build scalable processes, guardrails, and playbooks that bring clarity to upfront deal terms while balancing velocity with margin protection.

Qualifications

• 6+ years of experience in Deal Desk, Commissions, Sales Operations, or Revenue Operations within a B2B SaaS environment.
• Proven ability to operate in a high-volume, hands-on deal environment while contributing strategically as a SME.
• Strong expertise in SaaS pricing models, discounting, contract structuring, and deal strategy.
• Experience building, documenting, and optimizing scalable processes and workflows.

Responsibilities

• Own and execute day-to-day Deal Desk support, including deal reviews, pricing requests, discount approvals, and contract structuring across new business, expansion, and renewal deals.
• Lead complex and non-standard deals, providing strategic guidance on pricing, licensing models, and commercial constructs.
• Partner with Sales and Customer Success to structure competitive, scalable deals and act as a thought partner to drive right outcomes.
• Provide clear guidance on pricing, approvals, and deal structures to help navigate trade-offs and drive efficient execution.
• Balance sales velocity with pricing integrity, margin protection, and long-term revenue outcomes.
• Act as the primary liaison between Sales, Legal, and Finance to align on contract terms, approvals, and deal strategy.
• Support commissions processes during monthly/quarterly cycles with crediting validation and payout accuracy.
• Serve as escalation point for high-impact/non-standard deals with data-driven recommendations.
• Be SME for deal structuring, pricing strategy, and contracting best practices.
• Mentor Deal Desk Analysts to elevate team capability and judgment.
• Define and evolve pricing frameworks, discount matrices, and governance.
• Build and standardize Deal Desk processes, playbooks, and procedures for consistency.
• Identify opportunities for process optimization, automation, and workflow improvements.
• Streamline deal approval and contract workflows to accelerate cycle times while maintaining controls.
• Develop reporting dashboards to track deal performance and discounting trends.
• Educate Sales and CS teams on pricing, tools, and processes to enable stronger upfront deals.
• Foster a culture of continuous improvement with accountability and discipline.

Skills

Deal Desk

SaaS pricing

Contract negotiations

Cross-functional collaboration

Excel/Sheets advanced

Tools

Salesforce

CLM tools

Workflow automation

Job description

We are seeking a strategic and execution-focused Senior Analyst, Deal Desk to help evolve and mature our Deal Desk function.This is a hands-on individual contributor role that combines day-to-day deal execution with subject matter expertise and functional ownership. You will operate as both a player and a builder—owning deal desk ticket execution and complex deal support while driving process optimization, automation, and scalable improvements.

You will partner closely with Sales, Customer Success, Legal, and Finance to structure high-quality deals across land, expand, and renewal motions, directly impacting ARR growth, deal velocity, and long-term customer value. You will enable efficient deal progression while also building the frameworks, guardrails, and processes that create consistency and scale. You will balance strong collaboration and commercial flexibility with clear standards and operational rigor, ensuring deals support both immediate revenue objectives and sustainable growth, while reducing friction in the deal process by improving upfront clarity and enabling stronger deal structuring at the source.

How you'll own the Deal Desk function at Achievers:

• Own and execute day-to-day Deal Desk support, including managing deal reviews, pricingrequests, discount approvals, and contract structuring across new business, expansion, andrenewal deals
• Lead complex and non-standard deals, providing strategic guidance on pricing, licensingmodels, and commercial constructs
• Partner with Sales and Customer Success to structure competitive, scalable, and compliandeals, acting as a thought partner to drive the right deal outcomes—not simply an approvalstep
• Provide clear guidance and transparency on pricing, approvals, and deal structures to helpSales and Customer Success navigate trade-offs and drive more efficient deal execution
• Apply sound judgment to balance sales velocity with pricing integrity, margin protection, andlong-term revenue outcomes
• Act as the primary liaison between Sales, Legal, and Finance to align on contract terms,approvals, and deal strategy
• Support commissions processes during monthly and quarterly cycles by contributing tocrediting validation, exception review, and payout accuracy, stepping in during peak periodsor planned absences and applying Deal Desk judgment to ensure consistent, compliantcompensation outcomes.
• Serve as an escalation point for high-impact or non-standard deals, providing clear and data-driven recommendations
• Act as a subject matter expert (SME) for deal structuring, pricing strategy, and contractingbest practices across the organization
• Mentor and support Deal Desk Analysts, sharing subject matter expertise and elevating teamcapability, consistency, and judgment
• Define and evolve pricing frameworks, discount matrices, approval governance, and dealguardrails
• Build, document, and standardize Deal Desk processes, playbooks, and operating proceduresto drive consistency, clarity, and scalability
• Identify and implement opportunities for process optimization, automation, and workflowimprovements to reduce manual effort and increase efficiency
• Streamline deal approval and contract workflows to accelerate deal cycle times whilemaintaining appropriate controls and compliance
• Develop reporting and dashboards to track deal performance, discounting trends, andoperational effectiveness
• Enable Sales and Customer Success teams through training and ongoing guidance onpricing, deal structuring, tools, and processes, empowering teams to structure stronger dealsupfront
• Foster a culture of continuous improvement, balancing collaboration and responsivenesswith strong operational discipline, accountability, and consistency

Experience we feel will set you up for success:

• 6+ years of experience in Deal Desk, Commissions, Sales Operations, or Revenue Operationswithin a B2B SaaS environment
• Proven ability to operate in a high-volume, hands-on deal environment while contributingstrategically as a subject matter expert
• Strong expertise in SaaS pricing models, discounting, contract structuring, and deal strategy
• Experience building, documenting, and optimizing scalable processes and workflows
• Demonstrated experience driving process improvements and automation initiatives
• Strong cross-functional collaboration experience with Sales, Customer Success, Legal,
• Finance, and related stakeholders
• Proficiency with Salesforce (or equivalent CRM), CLM tools, and workflow/automationsystems
• Advanced Excel or Google Sheets skills with strong analytical and data interpretationcapabilities
• Excellent communication and stakeholder management skills, with the ability to influencewithout direct authority
• Demonstrated ability to balance a collaborative, solution-oriented approach with adherenceto business policies, guardrails, and operational consistency
• Strong attention to detail and ability to manage competing priorities in a fast-pacedenvironment

Why Achieversis a Great Place to Work

At Achievers, we believe recognition is a powerful driver of connection. With more than 4.3 million users across 190 countries, our employee recognition and rewards platform empowers organizations to build cultures where people feel seen and valued, everyday. We're a team of passionate, thoughtful builders who care deeply about our product, our customers, and each other. Visit achievers.com to see how we're inspiring recognition everywhere.

Our Approach to Total Rewards

We're committed to providing a fair and competitive offer based on what you bring to the team. Each A-Players' compensation is reviewed at least annually against performance and impact in role. We want you to see your path to growth, understand your impact, and feel valued every step of the way.

$94,000 - $115,000 reflects what we reasonably expect to offer for this role based on current market data. The final offer will depend on several factors, including your skills, experience, and any relevant certifications. As with all market-based ranges, these numbers may evolve over time, but we're committed to providing a fair and competitive offer based on what you bring to the team.

Benefits and Perk s for permanent full-time employees:

• Rewardsfor your impact through our Recognition and Rewards program
• HealthBenefits and Life Insurance Coverage beginning on your first day
• ParentalLeave Top-up
• Employer matched RRSPcontributions
• FlexibleVacation to recharge, so you can bring your best
• Employeeand Family Assistance Programoffering mental health, legal, and financial counselling
• Supportedprofessional development and career growth(Linkedin Learning, mentorship)
• Employee-Led Employee Resource Groupsthat celebrate our diversity
• Regular events designed to build connection, belonging, and well-being
• Hybridflexibility, with time in our beautiful Liberty Village, Toronto office

Achievers is proud to be an equal opportunity employer committed to building a diverse, inclusive workplace where everyone can do their best work. We encourage qualified candidates from all backgrounds and experiences to apply.

Achievers is committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any accommodations for your interview, such as assistive technology, wheelchair accessibility, or alternative formats of materials, please let us know. We are happy to make necessary arrangements to support your needs.