Implementation Analyst

Achievers; Toronto; Hybrid; CAD 64,000 - 75,000; Full time

Benefits offered by this job

Health benefits

Life insurance

Parental leave

RRSP contributions

Flexible vacation

Employee assistance program

Professional development

Diversity and inclusion groups

Team events

Hybrid flexibility

Job summary

Achievers, Toronto, is seeking an Implementation Analyst for our Professional Services team to design, build and launch our employee recognition and rewards platform. You’ll partner with customers to turn vision into reality, lead multiple implementations, and collaborate across teams to drive real impact from day one.

You’ll manage project plans, translate client needs into platform requirements, and drive end-to-end delivery within 2–4 months.

Qualifications

• University degree in a related field.
• Experience in software implementation, preferably SaaS.
• Experience configuring and implementing software applications.
• Experience managing and resolving risks and issues.
• Excellent written and verbal communication across diverse teams.

Responsibilities

• Act as the project lead for multiple implementation projects concurrently.
• Scope, plan and manage progress against the plan; escalate risks and issues.
• Translate client needs into technical/functional requirements of the platform.
• Rapidly execute projects within 2–4 months end-to-end.
• Build and execute communication plans to support program implementation and user adoption.
• Collaborate across internal and external resources to guide projects from concept to deployment.

Skills

Project leadership

SaaS implementations

Software implementation

Risk management

Communication skills

Education

University degree in a related field

Job description

Our Professional Services team partners with our customers to design, build and launch our employee recognition and rewards platform. As an Implementation Analyst, you’ll play a key role in turning vision into reality by partnering with customers to design, build, and launch solutions that drive real impact. You’ll lead multiple implementations, collaborate across teams, and help customers achieve their goals from day one. If you thrive in fast-paced environments, enjoy solving complex challenges, and love delivering results, you’ll feel right at home on our Professional Services team.

How you'll shape SaaS Implementations at Achievers:

• Act as the project lead for multiple implementation projects concurrently
• Scope, plan and manage progress against the plan (set up weekly meetings, manage deliverables/milestones, **escalate** risks and issues, propose new solutions to ensure project delivery)
• Translate client needs into technical/functional requirements of the platform
• Rapidly execute projects within 2-4 months from end to end
• Build and execute on communication plan to support program implementation and user adoption
• Work cross functionally to effectively guide projects from concept to deployment with both internal Achievers resources and external client resources.
• Utilize tracking and reporting tools to ensure effective project documentation, knowledge transfer, and business continuity
• Liaise with developers and designers to enhance site features as required

Experience we feel will set you up for success:

• Experience in a software implementation role, preferably SaaS
• Demonstrated evidence of rapid execution of concurrent short term projects
• Experience with configuring and implementing software applications
• Experience managing and resolving risks and issues
• Demonstrated resourcefulness in setting priorities and proposing new strategies to ensure project delivery
• Excellent written and verbal communication skills with a broad range of people
• Ability to assess complex situations and facilitate solutions in a collaborative manner
• Demonstrated flexibility, adaptability and drive
• Evidence of effective multi-tasking, ability to manage complex and tight project schedulesUniversity degree in a related field

Why Achieversis a Great Place to Work

At Achievers, we believe recognition is a powerful driver of connection. With more than 4.3 million users across 190 countries, our employee recognition and rewards platform empowers organizations to build cultures where people feel seen and valued, everyday. We’re a team of passionate, thoughtful builders who care deeply about our product, our customers, and each other. Visit achievers.com to see how we’re inspiring recognition everywhere.

Our Approach to Total Rewards

$64,000 - $75,000 reflects the salary range for this role, depending on experience, skills, and market data. We’re committed to providing a fair and competitive offer based on what you bring to the team. Each A-Players' compensation is reviewed at least annually against performance and impact in role. We want you to see your path to growth, understand your impact, and feel valued every step of the way. Learn more here.

Benefits and Perks for permanent full-time employees:

• Rewardsfor your impact through our Recognition and Rewards program
• HealthBenefits and Life Insurance Coverage beginning on your first day
• ParentalLeave Top-up
• Employer matched RRSPcontributions
• FlexibleVacation to recharge, so you can bring your best
• Employeeand Family Assistance Programoffering mental health, legal, and financial counselling
• Supportedprofessional development and career growth(Linkedin Learning, mentorship)
• Employee-Led Employee Resource Groupsthat celebrate our diversity
• Regular events designed to build connection, belonging, and well-being
• Hybridflexibility, with time in our beautiful Liberty Village, Toronto office

Achievers is proud to be an equal opportunity employer committed to building a diverse, inclusive workplace where everyone can do their best work. We encourage qualified candidates from all backgrounds and experiences to apply.

Achievers is committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any accommodations for your interview, such as assistive technology, wheelchair accessibility, or alternative formats of materials, please let us know. We are happy to make necessary arrangements to support your needs.