Senior CX Strategy & Programs Manager

TELUS Digital; Canada; On-site; CAD 99,200 - 115,000; Full time

Job summary

A leading telecommunications company is seeking a Senior Program & Strategy Enablement Manager to join their Customer Experience Differentiation team. This role involves leading cross-functional initiatives, managing budgets, and mentoring junior managers. Ideal candidates should have over 5 years of program management experience, particularly in a fast-paced tech environment. The position is full-time and based in Canada, offering a competitive salary and opportunities for professional growth.

Qualifications

• 5+ years in program management preferably in telecommunications or technology.
• Experience in strategy and customer experience.
• Strong storytelling and presentation skills.

Responsibilities

• Own the consolidated program plan and manage budgets.
• Develop and maintain the program roadmap.
• Coach and mentor junior strategy & project managers.

Skills

Program management

Leadership

Strategic thinking

Analytical mindset

Project management

Education

Bachelor's degree

Job description

A leading telecommunications company is seeking a Senior Program & Strategy Enablement Manager to join their Customer Experience Differentiation team. This role involves leading cross-functional initiatives, managing budgets, and mentoring junior managers. Ideal candidates should have over 5 years of program management experience, particularly in a fast-paced tech environment. The position is full-time and based in Canada, offering a competitive salary and opportunities for professional growth.