Delivery Program Lead - CCaaS & Customer Experience

TELUS Digital; Calgary; Hybrid; CAD 124,800 - 156,000; Full time

Job summary

A leading telecommunications consultancy is seeking a skilled Program Manager, Delivery - CCaaS to lead contact center technology programs in Calgary. This role involves managing end-to-end delivery, program governance, and cross-functional teams while ensuring effective communication with stakeholders. The ideal candidate has 7+ years of experience in software development, particularly with contact center solutions, and exhibits strong project management skills. Excellent financial acumen and familiarity with AI tools are also essential. A competitive compensation package is offered with flexibility for hybrid or remote work.

Qualifications

• 7+ years in software development in roles such as Program Manager.
• Experience in deploying contact center solutions.
• Strong financial management skills for tracking project budgets.

Responsibilities

• Lead delivery of business-critical contact center solutions.
• Manage program-level governance, including project plans and risk management.
• Champion effective communication and translate technical solutions for executive audiences.

Skills

Software development experience

Contact center solutions

Program management

Financial acumen

Complex stakeholder management

AI adoption

Tools

Genesys

Amazon Connect

Five9

Google CES

Job description

A leading telecommunications consultancy is seeking a skilled Program Manager, Delivery - CCaaS to lead contact center technology programs in Calgary. This role involves managing end-to-end delivery, program governance, and cross-functional teams while ensuring effective communication with stakeholders. The ideal candidate has 7+ years of experience in software development, particularly with contact center solutions, and exhibits strong project management skills. Excellent financial acumen and familiarity with AI tools are also essential. A competitive compensation package is offered with flexibility for hybrid or remote work.