Program Manager, CCaaS Delivery (Remote)

TELUS Digital; British Columbia; Hybrid; CAD 100,000 - 130,000; Full time

Benefits offered by this job

Work from home flexibility

Inclusive workplace culture

Job summary

A leading digital consultancy in Canada seeks an experienced Program Manager for Delivery - CCaaS to oversee contact center technology programs. This role involves end-to-end project management, leading cross-functional teams, and effectively communicating with stakeholders. Candidates should have 7+ years in software development, experience with contact center solutions, and strong financial management skills. The position allows for hybrid or remote work with travel as needed.

Qualifications

• 7+ years of experience in software development or project management.
• Experience deploying contact center solutions like Genesys or Amazon Connect.
• Strong financial acumen with project budgeting experience.
• Proven ability to manage complex program dependencies.

Responsibilities

• Lead end-to-end delivery of contact center solutions.
• Provide program governance for CCaaS engagements.
• Champion effective communication across teams.
• Drive Agile and hybrid delivery lifecycles.
• Manage project budgets and forecasts.

Skills

Program management

Stakeholder management

Agile delivery

Financial management

Communication skills

Contact center solutions

Job description

A leading digital consultancy in Canada seeks an experienced Program Manager for Delivery - CCaaS to oversee contact center technology programs. This role involves end-to-end project management, leading cross-functional teams, and effectively communicating with stakeholders. Candidates should have 7+ years in software development, experience with contact center solutions, and strong financial management skills. The position allows for hybrid or remote work with travel as needed.