CX Strategy & AI Consultant — Transform Digital CX

TELUS Digital; Vancouver; Hybrid; CAD 132,000 - 165,000; Full time

Job summary

A major telecommunications consultancy in Vancouver is looking for a CX Strategy & AI Consultant to lead digital and AI transformation initiatives. This critical role involves defining digital customer experience strategies, collaborating with product teams, and assessing technology implementation readiness. Ideally, candidates should possess 3+ years of experience in consulting, proficiency in AI tools, and strong communication skills. The position offers a hybrid work model aligned with a competitive salary range of CA$132K - CA$165K.

Qualifications

• 3+ years of experience in management consulting, product, and/or technology strategy.
• Proficiency in tech/AI stack for contact centers.
• Strong analytical skills to quantify business value.

Responsibilities

• Define AI tools and measure success for Digital CX strategy.
• Develop maturity framework for tech/AI assessment.
• Identify opportunities to enhance customer experience.

Skills

Management consulting

Tech/AI stack considerations

Customer experience management tools

Analytics platforms

Strong strategic skills

Excellent communication skills

Intellectual curiosity

Tools

ZenDesk

Amazon Connect

Twilio

Intercom

NiCE

Job description

A major telecommunications consultancy in Vancouver is looking for a CX Strategy & AI Consultant to lead digital and AI transformation initiatives. This critical role involves defining digital customer experience strategies, collaborating with product teams, and assessing technology implementation readiness. Ideally, candidates should possess 3+ years of experience in consulting, proficiency in AI tools, and strong communication skills. The position offers a hybrid work model aligned with a competitive salary range of CA$132K - CA$165K.