Senior Customer Success Manager - Spanish Speaker

CloudTalk; Canada; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading global SaaS company is seeking a Senior Customer Success Manager fluent in Spanish to manage a high-value portfolio. This role involves driving customer engagement and maximizing adoption in a fast-paced environment. Join a dynamic team to shape the future of AI-powered business communication while enjoying flexible benefits and growth opportunities.

Benefits

Unlimited Paid Time Off

Volunteering Days

Home office budget

MacBook

Recharge Fridays quarterly

Fitness Allowance

Referral bonuses

Team-building activities

Qualifications

• Experience in B2B SaaS, business calling software, or cloud communication tools.
• Proven experience in Customer Success, Onboarding, or Account Management.

Responsibilities

• Own the full customer journey—from onboarding to renewals.
• Drive revenue growth—identify upsell and expansion opportunities.
• Monitor customer health—track usage and improve retention.

Skills

Customer-first mindset

Data-driven

Technical aptitude

Industry knowledge

Language skills

Education

Background in Customer Success

Tools

Zendesk

Custify

Planhat

Velaris

HubSpot

Job description

Senior Customer Success Manager - Spanish Speaker

Global SaaS Company | $28M Series B Investment

Personalized 1:1 Coaching & Sales Enablement

Location: Our office is based in Toronto, and we support relocation for the right candidate. While we prefer applicants who are currently in Toronto or open to relocating, we are also open to exceptional candidates elsewhere in Canada for remote work.

About CloudTalk

Powered by a January 2024 $28 million Series B investment from top investors like KPN Ventures, Lead Ventures, Point 9, and HenQ, CloudTalk's AI-powered business communication platform helps 4,000+ sales and support teams enhance customer experience to drive revenue.

CloudTalk serves businesses of all sizes, from scale-ups like Deel and TIER to industry giants like Nokia, Glovo, and Rakuten. Our platform enables meaningful conversations while managing calls and messages from one place.

Our mission is to create a unified communication ecosystem for sales and customer service teams to foster productive and engaging conversations.

The Challenge Ahead

As a Senior Customer Success Manager, you will manage a high-value $1M+ portfolio, working with diverse customers across industries. Your goal is to drive engagement, maximize adoption, and ensure long-term success—leading to seamless renewals and expansion opportunities.

This role is ideal for a strategic, customer-focused professional who excels in fast-paced B2B SaaS environments and enjoys resolving technical challenges proactively. If you want to impact a fast-growing AI-powered SaaS company, this is your opportunity.

What’s in it for you?

• Be part of building the #1 AI business calling software—shape the future of business communication
• Accelerate your growth with exposure to cross-functional teams and potential career paths in Product, Marketing, and more
• Join a global team working with talented CloudTalkers across Europe, the US, and Asia, both in-person and remotely
• Contribute to our journey to $100M ARR and scale a rapidly growing SaaS company

What You’ll Work On

• Own the full customer journey—from onboarding to renewals—maximizing customer value
• Become a trusted product expert—guide clients on best practices, collaborate with Technical Consultants, and help leverage advanced features
• Drive revenue growth—identify upsell and expansion opportunities
• Monitor customer health—track usage, prevent issues, and improve retention using analytics tools like Velaris
• Collaborate closely with Sales & Product teams—ensure smooth handoffs, share insights, and contribute to product improvements

What Makes You a Great Fit

• Customer-first mindset—passionate about customer success
• Data-driven and analytical—comfortable with Excel/Sheets, BI dashboards, and customer insights
• Technical aptitude—keen to learn software inside out and guide customers effectively
• Industry knowledge—experience in B2B SaaS, business calling software, or cloud communication tools
• Proven experience—background in Customer Success, Onboarding, or Account Management in SaaS
• Familiar with customer tools—experience with Zendesk, Custify, Planhat, Velaris, or HubSpot is a plus
• Language skills—native/bilingual proficiency in English and Spanish

Why You’ll Love Being a CloudTalker

Growth: 1-1 coaching, Leaders Academy, Learning & Development budget

Flexibility: Unlimited Paid Time Off, Volunteering Days, home office budget, MacBook

Well-being: Recharge Fridays quarterly, Fitness Allowance

Connectedness: Referral bonuses, team-building activities, company merchandise

What to Expect in Our Hiring Process

1. Intro Call - Meet our Talent Acquisition Team
2. Interview with Tomas - Head of Customer Success
3. Case Study Presentation - Showcase Your Skills
4. Culture Bar Raiser Call - Assess cultural fit
5. Offer!

Ready to make an impact? Apply now to shape the future of AI-powered customer communication.

By submitting your application, you agree that Cloudtalk will process your personal data per our Privacy Notice.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• IT Services and IT Consulting