Senior Customer Project Manager (Mississauga, ON)

Philips; Mississauga; Remote; CAD 96,000 - 151,000; Full time

Benefits offered by this job

Paid time off

Pension plan

Total Rewards benefits

Job summary

Philips Canada recherche un Senior Customer Project Manager pour diriger un programme VNA cloud complexe à Mississauga, coordonnant les équipes client et Philips et garantissant les résultats attendus.

Vous dirigerez la livraison, la gouvernance et les revues techniques, et assurerez une transition fluide vers le Technical Account Manager et le support opérationnel.

Qualifications

• Expérience de gestion de programmes complexes et de livraison d’implementations health-tech.
• Excellentes compétences en communication avec les dirigeants et les équipes techniques.
• Certification PMP et connaissance ITIL souhaitées.

Responsibilities

• Diriger la livraison end-to-end d’un programme VNA cloud sur plusieurs années.
• Gérer le planning, le budget, les risques et les dépendances et escalader les problèmes.
• Assurer la transition vers le Technical Account Manager et le support opérationnel.

Skills

Project management

Technical account management

Healthcare informatics

Executive communication

Stakeholder management

Cross-functional leadership

PMP

ITIL

Education

Bachelor's degree in Business Administration

Engineering

Computer Science

Information Technology

Healthcare Informatics

Tools

PACS

VNA

Job description

Titre du poste Senior Customer Project Manager (Mississauga, ON) Description de poste

Lead a complex, multi-year Vendor Neutral Archive (VNA) cloud transformation for a major Canadian healthcare customer, then continue the partnership as its dedicated Technical Account Manager. Your role: Lead the end-to-end delivery of a multi-year VNA cloud program, with accountability for scope, schedule, budget, quality, migration readiness, go-live, and customer outcomes. Build and manage the integrated project plan, governance framework, risks, dependencies, readiness assessments, executive communications, and transition into long-term operational support. Serve as the primary Philips point of accountability, coordinating customer and Philips teams while proactively escalating and resolving risks, issues, dependencies, and customer concerns. Transition into the customer’s dedicated Technical Account Manager and trusted advisor following project completion. You will lead technical health and operational reviews, advocate for the customer, and advise on optimization, upgrades, lifecycle planning, and risk mitigation to help sustain value from Philips solutions.

You’re the right fit if: You’ve acquired 7+ years of experience in project management, technical account management, managed services, healthcare informatics, enterprise software delivery, or a similar customer-facing leadership role, including successful delivery of large-scale healthcare technology implementations. Your skills include program governance, risk and dependency management, executive communication, stakeholder management, and cross-functional leadership. Experience with Picture Archiving and Communication Systems, VNA, and cloud-based technologies is required. Bachelor’s degree in Business Administration, Engineering, Computer Science, Information Technology, Healthcare Informatics, or a related field is required. PMP is required. ITIL Foundation is preferred. You’re a trusted, customer-focused communicator who can work effectively with technical teams, project stakeholders, chief information officers, and executive leaders.

You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position. You must be able to: Travel for business (air/train/bus). Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements. Work flexible hours (based on business needs to include overtime, weekends, and on-call rotations). Safely work with radiation sources and/or radioactive materials; wear all required personal protective equipment.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. This is a field role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others. Learn more about our business. Discover our rich and exciting history. Learn more about our purpose. Learn more about our culture.

Philips Transparency Details

The annual pay range for this position is $95,900 to $150,700, plus overtime eligible. The actual base pay offered may vary within the posted range depending on multiple factors including job-related knowledge and skills, experience, business needs, geographical location, and internal equity. In addition, other compensation, such as an annual incentive bonus or long-term incentives, may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes generous paid time off, a defined contribution pension, Flex Dollars for health and personal spending accounts or a registered retirement savings plan, a stock purchase plan, education reimbursement, and more. Details about our Canada benefits can be found here. At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role, and compensation decisions depend on the facts and circumstances of each case.

Additional Information

The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future. For this position, you must reside in or within commuting distance to Mississauga, ON. Philips Canada is committed to treating all people in a way that allows them to maintain their dignity and independence. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life. For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health. Together, we deliver better care for more people because we believe that every human matters. That's why we're taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other's views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success. It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law. As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism. To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance. Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace. Know Your Rights