Senior Custody Operations & Controls Lead (Hybrid)

National Bank of Canada; Toronto; Hybrid; CAD 90,000 - 140,000; Full time

Benefits offered by this job

Health and wellness program

Flexible group insurance

Generous pension plan

Employee Share Ownership Plan

Employee and family assistance program

Preferential banking services

Community initiatives

Telemedicine service

Virtual sleep clinic

Job summary

National Bank Trust is seeking a Manager, Custody Operations to lead complex custody activities across Canada in a hybrid role. You will oversee trade settlement, cash processing, reconciliations, and asset servicing, acting as a senior SME for operational issues and driving process improvements.

The role emphasizes strong governance, risk management, and collaboration with internal partners while supporting transformation initiatives and automation efforts within a supportive, growth-focused

Qualifications

• Bachelor’s degree in Finance, Business Administration, Accounting, Economics, or related discipline.
• 7+ years of custody/operational experience in financial services.
• Strong knowledge of trade settlement, cash processing, reconciliations, and asset servicing.
• Experience leading transformation, process improvement, or automation initiatives.
• Experience investigating complex operational incidents and root causes.

Responsibilities

• Perform and oversee complex custody operations activities including trade settlement, cash management, reconciliations, asset servicing, and related processes.
• Act as senior SME and escalation point for operational issues, exceptions, and inquiries.
• Investigate and resolve operational breaks, risks, and ensure timely execution.
• Partner with internal stakeholders to improve processes, strengthen controls, and boost efficiency.
• Contribute to strategic initiatives, onboarding, system enhancements, and transformation projects.
• Identify automation opportunities while focusing on risk management and regulatory compliance.
• Document procedures, support knowledge sharing, and guide colleagues across the organization.
• Participate in testing, implementation, and readiness activities for new products and tech solutions.

Skills

Detail-oriented

Initiative

Learning Agility

Process Optimization

Resiliency

Rigor

Teamwork

Education

Bachelor's degree in Finance/Business/Accounting/Economics

Job description

National Bank Trust is seeking a Manager, Custody Operations to lead complex custody activities across Canada in a hybrid role. You will oversee trade settlement, cash processing, reconciliations, and asset servicing, acting as a senior SME for operational issues and driving process improvements.

The role emphasizes strong governance, risk management, and collaboration with internal partners while supporting transformation initiatives and automation efforts within a supportive, growth-focused