Senior Communication Advisor - Operations & Network

Intelcom | Dragonfly; Montreal (administrative region); On-site; CAD 90,000 - 140,000; Full time

Benefits offered by this job

On-site gym

Employer-provided lunch

Comprehensive group insurance

Group RRSP plan

Care & Well-Being Activities

Transit reimbursement

Employee Assistance Program

Job summary

Intelcom | Dragonfly, based in Montreal, seeks a strategic communications leader to partner with Operations and Network teams. You will translate operational realities into clear, coordinated messages across audiences and drive tools that keep teams aligned and informed.

You will lead communications for growth, support client relations, and collaborate with Public Relations to protect and enhance the company’s reputation in a fast-paced, international environment.

Qualifications

• Bachelor’s degree in Communications, Marketing, Industrial Relations, or a related field; Master’s degree an asset.
• 10+ years of communications experience in a large organization with concrete initiatives.
• Experience supporting operational environments and working with business teams to develop practical communication tools and plans.
• Ability to manage multi-site, multi-time-zone environments and align stakeholders.

Responsibilities

• Act as a strategic communications partner to Operations and Network teams.
• Develop communication plans, key messages, and tools for teams to stay informed and aligned.
• Lead communications for network growth, including station openings and site integration.
• Support client communications and strengthen corporate voice for products and updates.
• Develop and adapt tools/content for employees, leaders, clients, and partners.
• Collaborate with Public Relations to ensure messaging consistency.
• Measure effectiveness and refine strategies for clarity and impact.
• Develop operational communication strategies to strengthen alignment.
• Assist relationship-building with corporate clients through clear communications.
• Ensure initiatives contribute to efficiency and performance.

Skills

Strategic communications

Stakeholder management

Cross-functional collaboration

Bilingual French & English

Storytelling & writing

Autonomy & judgment

Industrial relations basics

Education

Bachelor’s degree in Communications, Marketing, Industrial Relations, or related field

Tools

Digital communication tools

Microsoft 365

AI tools

Job description

Intelcom | Dragonfly

With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last‑mile logistics. Our vision is to deliver fast, accurate, and reliable service powered by cutting‑edge technology.

A Strategic Role at the Heart of Logistic

Key Responsibilities

• Act as a strategic communications partner to Operations and Network teams, translating operational realities into clear, coordinated, and actionable communications for a range of audiences.
• Support day‑to‑day operational alignment by developing communication plans, key messages, and tools that help teams stay informed, aligned, and ready to execute.
• Lead communications that enable network growth, including station openings, expansion initiatives, and site integration activities, in close collaboration with cross‑functional partners.
• Help bring a stronger corporate voice to client communications, both proactively and reactively, in relation to our products, progress, operational updates, and network evolution.
• Develop and adapt communication tools and content for different audiences, including employees, leaders, corporate clients, and external partners.
• Collaborate with Public Relations and other internal partners to ensure consistency across internal and external messaging and support the company’s reputation.
• Measure communication effectiveness and refine strategies to maximize clarity, consistency, and impact in a fragmented and international environment.
• Develop and implement operational communication strategies that strengthen alignment among employees, leaders, partners, and clients.
• Support relationship‑building efforts with corporate clients through clear and consistent communications.
• Ensure communication initiatives contribute to operational efficiency and business performance.

Qualifications & Skills

• Bachelor’s degree in Communications, Marketing, Industrial Relations, or a related field; Master’s degree an asset.
• 10+ years of experience in communications within a large organization, with a track record of delivering concrete communication initiatives in both internal and external contexts.
• Experience supporting operational environments and working with business teams to develop practical, ready‑to‑use communication tools and plans.
• Experience in multi‑site, multi‑time‑zone environments, with the ability to manage shifting priorities and move work forward with speed and discipline.
• Strong stakeholder management skills, including experience working with senior leaders, clients, and cross‑functional partners.
• Knowledge of the logistics or e‑commerce sector.
• Full professional proficiency in written and spoken French and English; a third language is an asset.
• High level of autonomy, sound judgment, and ability to execute effectively in fast‑paced and evolving environments.
• Sensitivity to community relations and social acceptability issues.
• Proficiency with digital communication tools, collaborative platforms, Microsoft 365, and AI tools.
• Proven experience in strategic communications, with a strong ability to move from planning to execution and deliver in fast‑moving environments.
• Action‑driven mindset, with the ability to turn operational and network priorities into concrete, useful, and timely communication tools and initiatives.
• Strong ability to translate complex realities into clear, credible, and actionable communication for different audiences.
• Excellent writing, simplification, and storytelling skills.
• Collaborative leadership and ability to influence diverse stakeholders while staying close to the work and execution.
• Position based in Montreal, Quebec, with occasional travel to stations; flexible schedule during operational events (ramp‑up/peak periods, openings).

Benefits

• On‑site gym with a personal trainer
• Employer‑provided lunch of your choice
• Comprehensive group insurance
• Group RRSP plan
• Care & Well‑Being Activities
• Partial reimbursement for public transportation
• Employee Assistance Program

…and much more.

Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.