Internal Communication Advisor

Intelcom | Dragonfly; Montreal (administrative region); On-site; CAD 85,000 - 110,000; Full time

Benefits offered by this job

On-site gym with personal trainer

Lunch provided by employer

Group insurance

Group RRSP plan

Well‑being activities

Partial transportation reimbursement

Employee Assistance Program

Job summary

Intelcom | Dragonfly is seeking an experienced Internal Communications Specialist to design and deliver strategic communications across an increasingly distributed workforce in Canada. You will own the corporate intranet, manage digital channels, and guide leaders on change and engagement initiatives.

The role requires bilingual English/French communication, strong project management, and hands-on use of AI-assisted content tools within the Microsoft 365 ecosystem.

Qualifications

• Bachelor's degree in communications, marketing, change management, or related field, or equivalent professional experience.
• 3–5 years of experience in internal communications or employee engagement.
• Excellent written and verbal communication in French and English.
• Ability to translate complex priorities into clear messages for varied audiences.
• Hands-on fluency with generative AI tools for content creation and operations.
• Strong command of Microsoft 365, especially SharePoint Online, Teams, and Viva Engage.
• Data-driven with channel analytics and KPI mindset.
• Ability to manage multiple projects with strong organization and timelines.

Responsibilities

• Design and deliver integrated internal communications plans that support business objectives.
• Act as a trusted communications advisor and support change, transformation, and engagement initiatives.
• Own the editorial direction of the corporate intranet (SharePoint Online): governance, information architecture, accessibility, and continuous improvement.
• Manage and optimize the broader digital channel ecosystem (Teams, Viva Engage, email/newsletter, digital signage, mobile channels).
• Use AI-assisted workflows for drafting, translation support, personalization, and content operations while upholding quality and privacy standards.
• Build and animate digital communities that encourage two-way dialogue, knowledge sharing, and employee voice.
• Measure engagement and sentiment; track KPIs and build dashboards to turn data into improvements.
• Ensure accessibility and Bill 96 compliance across all employee-facing content.

Skills

Internal communications

Bilingual: French & English

Content strategy

Project management

Collaboration

Adaptability

Change management

Education

Bachelor's degree in communications/marketing/change management or related

Tools

SharePoint Online

Microsoft Teams

Viva Engage

Mailchimp

AI content tools

Job description

Intelcom | DragonflyWith more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology.A Strategic Role at the Heart of LogisticDesign and deliver integrated internal communications plans that support business objectives, working in partnership with leaders across the organization.Create sharp, audience-first content across formats — written, visual, video, and short-form — adapted to each channel and to both desk-based and frontline (deskless) employees.Act as a trusted communications advisor to teams and managers: assess needs, recommend the right approach, and support change, transformation, and engagement initiatives.Own the editorial direction of the corporate intranet (SharePoint Online): content governance, information architecture, accessibility, and continuous improvement of the employee experience.Manage and optimize the broader digital channel ecosystem — Microsoft Teams, Viva Engage, email/newsletter platforms, digital signage, and mobile-first channels that reach employees where they are.Use AI-assisted workflows responsibly for drafting, translation support, personalization, and content operations while upholding quality, accuracy, and brand and privacy standards.Build and animate digital communities that encourage two-way dialogue, knowledge sharing, and employee voice.Measure what matters: track engagement and sentiment across channels, build simple dashboards, and turn insights into concrete improvements.Ensure communications meet accessibility standards and Quebec French-language requirements (Bill 96) across all employee-facing content.Stay ahead of trends in internal communications, employee experience, and communications technology, and bring the best ideas in-house.What You BringBachelor's degree in communications, marketing, change management, or a related field, or equivalent relevant professional experience.3–5 years of experience in internal communications or employee engagement, ideally in logistics, high-tech, manufacturing, or other fast-paced, distributed environments.Excellent written and verbal communication skills in both French and English.A talent for translating complex, fast-changing business priorities into clear, engaging messages for varied audiences.Hands-on fluency with generative AI tools for content creation, editing, and content operations; including sound judgment about when and how to use them.Strong command of the Microsoft 365 ecosystem, particularly SharePoint Online, Teams, and Viva Engage; experience running a large corporate intranet.A measurement mindset: comfort with channel analytics, KPIs, and using data to iterate.Proven ability to run multiple projects at once with strong organization, attention to detail, and respect for timelines and governance.Autonomy, adaptability, and a collaborative, continuous-improvement approach.Nice to HaveExperience communicating with frontline or deskless workforces (drivers, warehouse, operations).Experience with email marketing platforms (e.g., Mailchimp) and digital signage content management.Working knowledge of graphic design, video editing, or digital content creation tools.Experience supporting change management or organizational transformation communications.Why Join Us?At Intelcom | Dragonfly , you’ll thrive in a flexible and stimulating environment, surrounded by passionate talent. You’ll also enjoy a wide range of benefits:On-site gym with a personal trainerEmployer-provided lunch of your choiceComprehensive group insuranceGroup RRSP planCare & Well‑Being ActivitiesPartial reimbursement for public transportationEmployee Assistance Program…and much more.This position has been opened to address a genuine organizational need within the company.At Intelcom | Dragonfly , we move forward guided by strong values: collaboration, innovation, excellence, and responsibility.We embrace diversity, ensure equity, and foster a true sense of belonging.Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.