Senior Client Service Manager, Commercial Insurance (Hybrid)

Federated Insurance Company of Canada; Quebec; Hybrid; CAD 85,000 - 110,000; Full time

Benefits offered by this job

Flexible hybrid model

Education assistance for CIP/FCIP

Employee share purchase plan

Pension plan

RRSP

Job summary

Federated Insurance is seeking a Client Service Manager (Commercial Damage Insurance) in Quebec City to coach and mentor the Client Service Representative team and ensure exceptional client interactions. The role reports to the Underwriting Department and requires AMF licensure and strong French communication with English colleagues.

You will collaborate with Sales, Underwriting, and other managers on projects, recruit and onboard new staff, and maintain Best Practices documents to drive

Qualifications

• AMF licence to practice as a Commercial Lines Damage Insurance Agent.
• 5–10 years in commercial insurance.
• 5–10 years in a team management role.
• 5–10 years in customer service.
• Excellent written and spoken French; ability to interact daily with English-speaking colleagues.
• CIP and/or FCIP designation obtained or in progress (an asset).

Responsibilities

• Coach, train, and motivate staff effectively.
• Maintain exceptional working relationships with clients, Sales staff, and Underwriting personnel.
• Provide support to the Client Service Representative team (training, coverage guidance, processes, etc.).
• Collaborate with other Client Service Managers on tasks and special projects requiring advanced technical knowledge and expertise.
• Recruit and onboard new employees.
• Maintain and update the Client Service Representative Best Practices document to support team success and continuous improvement.

Skills

Staff leadership

Coaching

Training delivery

Client relationship management

Collaboration

Recruitment

Education

AMF licence to practice as Commercial Lines Damage Insurance Agent

CIP/FCIP designation asset

Job description

Federated Insurance is seeking a Client Service Manager (Commercial Damage Insurance) in Quebec City to coach and mentor the Client Service Representative team and ensure exceptional client interactions. The role reports to the Underwriting Department and requires AMF licensure and strong French communication with English colleagues.

You will collaborate with Sales, Underwriting, and other managers on projects, recruit and onboard new staff, and maintain Best Practices documents to drive