Client Service Manager (Commercial Damage Insurance) - QUEBEC CITY

Northbridge Financial Corporation (NBFC); Quebec; Hybrid; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible hybrid model

Employee share purchase plan

Pension plan

RRSP

Insurance discounts

Wellness programs

Education assistance CIP/FCIP

Job summary

Federated Insurance is seeking a Federated Client Service Manager for our Quebec City operation. The role coaches and mentors the Commercial Insurance Client Service Representatives, ensuring outstanding customer experiences while upholding service standards.

A hybrid work model supports home-based days up to two times weekly. Ideal candidates hold an AMF licence for Commercial Lines Damage Insurance and have 5–10 years in both commercial insurance and team leadership, with strong French

Qualifications

• AMF licence to practice as a Commercial Lines Damage Insurance Agent.
• 5–10 years in commercial insurance.
• 5–10 years in a team management role.
• 5–10 years in customer service.
• Fluent in French with ability to work with English-speaking colleagues.
• IP/FCIP designation is an asset.

Responsibilities

• Coach, train, and motivate staff effectively.
• Maintain exceptional relationships with clients, Sales staff, and Underwriting personnel.
• Provide support to Client Service Representative team (training, coverage guidance, processes).
• Collaborate with other Client Service Managers on advanced tasks and projects.
• Recruit and onboard new employees.
• Update Best Practices document to support team success.

Skills

Coaching/mentoring

People management

Customer relationship

Staff training

Relationship building

Education

CIP/FCIP designation

Job description

What it’s like to be a Federated Client Service Manager (Commercial Damage Insurance) - QUEBEC CITY?

Reporting to the Underwriting Department and holding all required licenses (AMF), the Client Service Manager will act as a coach and mentor to Commercial Insurance Client Service Representatives. The incumbent will also ensure that every interaction results in an exceptional customer experience and that our service standards promoting excellence and efficiency are consistently upheld.

We want your talent!

• Coach, train, and motivate staff effectively.
• Maintain exceptional working relationships with clients, Sales staff, and Underwriting personnel.
• Provide support to the Client Service Representative team (training, coverage guidance, processes, etc.).
• Collaborate with other Client Service Managers on tasks and special projects requiring advanced technical knowledge and expertise.
• Recruit and onboard new employees.
• Maintain and update the Client Service Representative Best Practices document to support team success and continuous improvement.

If you have:

• AMF licence to practice as a Commercial Lines Damage Insurance Agent is required.
• 5 to 10 years of experience in commercial insurance.
• 5 to 10 years of experience in a team management role.
• 5 to 10 years of customer service experience.
• Excellent written and spoken French, with the ability to interact daily with English-speaking colleagues.
• CIP and/or FCIP designation obtained or in progress (an asset).

We really mean it when we say we put you first. Here are a few ways how:

• We have a flexible hybrid model that allows you to work from home up to 2 days per week, with added flexibility for when you really need it.
• We offer competitive salaries and support your financial health through our employee share purchase plan, pension plans, RRSP, discounts on staff insurance, and more!
• We help you prioritize your well-being from day one through flexible health benefits, early leave days, wellness programs, rewards, and recognition programs.
• We are invested in helping you grow in your career through education assistance to complete your CIP, FCIP, CRM or other courses desired, internal mobility, Leadership training and mentoring programs.
• NBFC cares about the community and supports the causes you believe in with donation matching and team volunteer days.

Who we are:

We’re Federated Insurance. We’ve proudly been serving Canadian businesses for 100 years. We have a reputation for being one of Canada’s leading commercial insurance providers. Our employees are dedicated to focusing on our customers’ unique needs and we go above and beyond to help Canadian businesses have a safer and brighter future. We’re a company of passionate people who put people first. Do you want to join a team that believes in working hard – and having fun at work – all while making a difference? Look no further than Federated.

At Federated we embrace and celebrate you and are committed to creating an inclusive workplace for all! No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.