Client Service Manager (Commercial Damage Insurance) - QUEBEC CITY

Northbridge Financial Corporation; Quebec; Híbrido; CAD 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work 2 days/wk

Employee share purchase plan

Pension/RRSP

Staff insurance discounts

Wellness programs

Education assistance (CIP/FCIP)

Descripción de la vacante

Northbridge Financial Corporation seeks a Federated Client Service Manager to lead the Commercial Damage Insurance Client Service team in Quebec City. You will coach staff, support client and broker relationships, and collaborate with Underwriting to uphold service excellence.

The role requires AMF licence for Commercial Lines Damage Insurance, 5–10 years in commercial insurance and in team leadership, and strong French communication with English-speaking colleagues. CIP/FCIP is a plus.

Formación

• AMF licence required to practice as a Commercial Lines Damage Insurance Agent.
• 5–10 years of experience in commercial insurance.
• 5–10 years of experience in a team management role.
• 5–10 years of customer service experience.
• Excellent written and spoken French; interact with English-speaking colleagues.

Responsabilidades

• Coach, train, and mentor Client Service Representatives.
• Maintain relationships with clients, Sales staff, and Underwriting personnel.
• Provide training and coverage guidance to the Client Service Rep team.
• Collaborate with other Client Service Managers on projects requiring advanced knowledge.
• Recruit and onboard new employees.
• Update and maintain Best Practices document for team success.

Conocimientos

Team management

Customer service

French language proficiency

Communication skills

Educación

AMF licence to practice as Commercial Lines Damage Insurance Agent

CIP/FCIP designation in progress

Descripción del empleo

What it’s like to be a Federated Client Service Manager (Commercial Damage Insurance) - QUEBEC CITY?

Reporting to the Underwriting Department and holding all required licenses (AMF), the Client Service Manager will act as a coach and mentor to Commercial Insurance Client Service Representatives. The incumbent will also ensure that every interaction results in an exceptional customer experience and that our service standards promoting excellence and efficiency are consistently upheld.

We want your talent! If you are great at:

• Coach, train, and motivate staff effectively.
• Maintain exceptional working relationships with clients, Sales staff, and Underwriting personnel.
• Provide support to the Client Service Representative team (training, coverage guidance, processes, etc.).
• Collaborate with other Client Service Managers on tasks and special projects requiring advanced technical knowledge and expertise.
• Recruit and onboard new employees.
• Maintain and update the Client Service Representative Best Practices document to support team success and continuous improvement.

If you have:

• AMF licence to practice as a Commercial Lines Damage Insurance Agent is required.
• 5 to 10 years of experience in commercial insurance.
• 5 to 10 years of experience in a team management role.
• 5 to 10 years of customer service experience.
• Excellent written and spoken French, with the ability to interact daily with English‑speaking colleagues.
• CIP and/or FCIP designation obtained or in progress (an asset).

We really mean it when we say we put you first. Here are a few ways how:

• We have a flexible hybrid model that allows you to work from home up to 2 days per week, with added flexibility for when you really need it.
• We offer competitive salaries and support your financial health through our employee share purchase plan, pension plans, RRSP, discounts on staff insurance, and more!
• We help you prioritize your well‑being from day one through flexible health benefits, early leave days, wellness programs, rewards, and recognition programs.
• We are invested in helping you grow in your career through education assistance to complete your CIP, FCIP, CRM or other courses desired, internal mobility, Leadership training and mentoring programs.
• NBFC cares about the community and supports the causes you believe in with donation matching and team volunteer days.

Who we are: We’re Federated Insurance. We’ve proudly been serving Canadian businesses for 100 years. We have a reputation for being one of Canada’s leading commercial insurance providers. Our employees are dedicated to focusing on our customers’ unique needs and we go above and beyond to help Canadian businesses have a safer and brighter future. We’re a company of passionate people who put people first. Do you want to join a team that believes in working hard – and having fun at work – all while making a difference? Look no further than Federated. At Federated we embrace and celebrate you and are committed to creating an inclusive workplace for all! No matter who you are or what makes you unique, we welcome you.

Please let us know how we can assist or accommodate you during the selection process.

Northbridge Financial Corporation is a leading commercial property and casualty insurance company that’s been helping protect Canadian businesses for more than 90 years. We’re 100% Canadian! We offer a wide range of creative solutions to our customers through our Northbridge Insurance, TruShield Insurance and Federated Insurance brands where we strive to create a fair and friendly culture. By continually striving to challenge the status quo, and by focusing on helping our customers, we’ve been able to build our reputation as one of Canada’s largest commercial insurance providers.