Senior Client Program Manager

lifeworks; Toronto; On-site; CAD 120,000 - 180,000; Full time

Job summary

TELUS Health seeks a Senior Client Program Manager to orchestrate strategic client delivery across Defined Benefit, Defined Contribution, and Health & Welfare programs. You will partner with C-suite executives, shape governance, and translate complex work into measurable outcomes.

This role sits at the intersection of business outcomes and technology, ensuring on-time, on-budget delivery with lasting client impact.

Qualifications

• 10+ years managing complex, client-facing programs in software implementations or large transformations.
• Background in benefits, pension, or enterprise software delivery.
• PMP certification is mandatory.

Responsibilities

• Lead end-to-end delivery of large-scale client programs with multiple workstreams.
• Partner with executive stakeholders and steer cross-functional governance.
• Establish data-driven reporting on program health, risks and costs.
• Drive modern delivery practices using automation and new tools.

Skills

Program management

PMP certification

Client-facing

Financial acumen

Executive presence

Delivery tools

Education

Bachelor's degree in Business, Technology, Engineering, Finance, Actuarial Science

Tools

MS Project

Azure DevOps

Jira

Smartsheet

Job description

Join our team and what we'll accomplish together

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

At TELUS Health, we're not just managing retirement and benefits programs-we're transforming how organizations deliver them. Our Retirement & Benefit Solutions team powers cloud-based platforms that touch millions of lives across North America. Every day, we help our clients modernize systems that matter: pension administration, benefits delivery, health & welfare programs.

As a Senior Client Program Manager, you'll be the orchestrator of some of our most strategic client relationships. You'll lead the delivery of large-scale transformations-whether that's migrating organizations to the cloud, modernizing legacy pension systems, or rolling out enterprise health & welfare platforms. You'll partner directly with executive stakeholders, drive governance that actually works, and translate complex technical work into measurable business outcomes.

This is not a back-office role. You'll be in the room with C-suite clients, shaping how their organizations deliver benefits to their employees. You'll own the delivery narrative, manage the complexity, and ensure that ambitious programs land successfully-on time, on budget, and with lasting client impact.

What you'll do

• Own Large-Scale Client Delivery Lead end-to-end delivery of complex Defined Benefit, Defined Contribution, and Health & Welfare programs. That means juggling multiple workstreams, coordinating across Product, Development, Configuration, Data, QA, and Operations. You'll manage dependencies, mitigate risks, forecast financial performance, and keep everyone aligned to what actually matters: delivering on commitments.
• Be the Strategic Client Partner You'll be the senior delivery voice for our most important clients. Build trusted relationships with executive stakeholders. Lead steering committees. Have the conversations that shape strategy, not just status. Proactively identify where we can modernize, improve, and create value-thinking like a consultant, not just a delivery manager.
• Drive Governance & Decision-Making Establish governance frameworks that don't slow things down-they accelerate them. Set up escalation paths that work. Deliver clear, data-driven executive reporting that helps clients and internal leaders make confident decisions. Make sure program health, risks, and financial impacts are visible and actionable.
• Lead Cross-Functional Teams Influence without direct authority in matrixed environments. Foster collaboration across diverse teams. Create accountability. Push the organization toward innovative, modern delivery practices-whether that's leveraging automation, new tools, or AI-enabled productivity solutions.
• Contribute to Continuous Improvement Help the PMO evolve. Share lessons learned. Develop best practices and templates that make future programs stronger. Champion modern delivery methodologies and tools that improve how we work.

What you bring

• Experience & Expertise - Must Have
• 10+ years managing complex, client-facing programs-software implementations, business transformations, or large-scale delivery initiatives
• Background in Benefits or Pension delivery, SaaS platforms, enterprise software implementation, or related complex environments
• PMP certification (non-negotiable)
• Proven success delivering large, multi-workstream programs with real business impact
• Strong financial acumen: budgeting, forecasting, change control, risk management
• Executive presence: you can speak confidently with senior leaders and negotiate across boundaries
• Mastery of delivery tools: MS Project, Azure DevOps, Jira, Smartsheet, or similar platforms
• Degree in Business, Technology, Engineering, Finance, Actuarial Science, or a related field

The Right Mindset

You thrive in client-facing environments and actually enjoy the complexity of stakeholder management

You balance strategic thinking with disciplined execution-you see the big picture and sweat the details

You influence teams across a matrixed org and make things happen without always having direct authority

You're comfortable with ambiguity but driven to create clarity and alignment

You see yourself as a trusted advisor, not just a program manager

Nice-to-Have Assets

• Experience leading client migrations, platform modernizations, or large-scale transformation programs
• Background specifically in Retirement, Pension, or Health & Welfare delivery
• Agile, Scrum Master, Prosci, or related certifications
• Track record of leveraging automation and AI tools to improve delivery efficiency and rep