Senior Client Program Manager

TELUS Health; Toronto; Hybrid; CAD 100,000 - 120,000; Full time

Benefits offered by this job

Hybrid work arrangement

Pension matching

Career growth

Total rewards

Job summary

TELUS Health is seeking an experienced delivery leader to own large-scale client programs in Toronto, focusing on Defined Benefit, Defined Contribution, and Health & Welfare platforms. You will coordinate across Product, Development, Configuration, Data, QA and Operations to ensure on-time, high-value outcomes.

You will engage senior clients, shape strategy, and drive governance, reporting, and visibility to leadership.

Qualifications

• 10+ years managing complex, client-facing programs—software implementations, business transformations, or large-scale delivery initiatives
• Background in Benefits, Pension, SaaS platforms, enterprise software implementation, or related complex environments
• PMP certification (non-negotiable)
• Proven success delivering large, multi-workstream programs with real business impact
• Strong financial acumen: budgeting, forecasting, change control, risk management
• Executive presence: speak confidently with senior leaders and negotiate across boundaries
• Mastery of delivery tools: MS Project, Azure DevOps, Jira, Smartsheet, or similar platforms
• Degree in Business, Technology, Engineering, Finance, Actuarial Science, or related field

Responsibilities

• Lead end-to-end delivery of complex Defined Benefit, Defined Contribution, and Health & Welfare programs across multiple workstreams.
• Build trusted relationships with executive stakeholders and lead steering committees.
• Establish governance frameworks and deliver data-driven executive reporting for informed decision-making.
• Influence cross-functional teams in a matrixed environment and promote modern delivery practices including automation and AI-enabled productivity.
• Contribute to PMO evolution by sharing lessons learned and developing best practices and templates.

Skills

Project management

Client-facing

Stakeholder management

Strategic thinking

Delivery governance

Education

PMP Certification

Bachelor's degree in Business/Technology/Engineering/Finance

Tools

MS Project

Azure DevOps

Jira

Smartsheet

Job description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Join our team and what we'll accomplish together

At TELUS Health, we're not just managing retirement and benefits programs—we're transforming how organizations deliver them. Our Retirement & Benefit Solutions team powers cloud-based platforms that touch millions of lives across North America. Every day, we help our clients modernize systems that matter: pension administration, benefits delivery, health & welfare programs.

What you'll do

Own Large-Scale Client Delivery

Lead end-to-end delivery of complex Defined Benefit, Defined Contribution, and Health & Welfare programs. That means juggling multiple workstreams, coordinating across Product, Development, Configuration, Data, QA, and Operations. You'll manage dependencies, mitigate risks, forecast financial performance, and keep everyone aligned to what actually matters: delivering on commitments.

Be the Strategic Client Partner

You’ll be the senior delivery voice for our most important clients. Build trusted relationships with executive stakeholders. Lead steering committees. Have the conversations that shape strategy, not just status. Proactively identify where we can modernize, improve, and create value—thinking like a consultant, not just a delivery manager.

Drive Governance & Decision-Making

Establish governance frameworks that don’t slow things down—they accelerate them. Set up escalation paths that work. Deliver clear, data-driven executive reporting that helps clients and internal leaders make confident decisions. Make sure program health, risks, and financial impacts are visible and actionable.

Lead Cross-Functional Teams

Influence without direct authority in matrixed environments. Foster collaboration across diverse teams. Create accountability. Push the organization toward innovative, modern delivery practices—whether that’s leveraging automation, new tools, or AI-enabled productivity solutions.

Contribute to Continuous Improvement

Help the PMO evolve. Share lessons learned. Develop best practices and templates that make future programs stronger. Champion modern delivery methodologies and tools that improve how we work.

What you bring

Experience & Expertise - Must Have

• 10+ years managing complex, client-facing programs—software implementations, business transformations, or large-scale delivery initiatives
• Background in Benefits or Pension delivery, SaaS platforms, enterprise software implementation, or related complex environments
• PMP certification (non-negotiable)
• Proven success delivering large, multi-workstream programs with real business impact
• Strong financial acumen: budgeting, forecasting, change control, risk management
• Executive presence: you can speak confidently with senior leaders and negotiate across boundaries
• Mastery of delivery tools: MS Project, Azure DevOps, Jira, Smartsheet, or similar platforms
• Degree in Business, Technology, Engineering, Finance, Actuarial Science, or a related field

The Right Mindset

• You thrive in client-facing environments and actually enjoy the complexity of stakeholder management
• You balance strategic thinking with disciplined execution—you see the big picture and sweat the details
• You influence teams across a matrixed org and make things happen without always having direct authority
• You’re comfortable with ambiguity but driven to create clarity and alignment
• You see yourself as a trusted advisor, not just a program manager

Nice-to-Have Assets

• Experience leading client migrations, platform modernizations, or large-scale transformation programs
• Background specifically in Retirement, Pension, or Health & Welfare delivery
• Agile, Scrum Master, Prosci, or related certifications
• Track record of leveraging automation and AI tools to improve delivery efficiency and reporting
• Experience in SaaS/cloud-based technology environments

Salary Range:

$100,000 - $120,000

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience.

We're open to discussing competitive compensation packages tailored to your experience level and expertise.

TELUS Health offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more

Job Type:

This is for a current vacancy.

Why this role, why now

You’ll partner with executive clients on transformational work that matters. You'll grow your influence and strategic leadership in a high-performing PMO culture that values delivery excellence and innovation. You'll have flexibility in how you work, competitive compensation, and real opportunities to shape how we deliver for the future.

A Bit About Us

We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.