Client Relationship Leader

TELUS; Toronto; Hybrid; CAD 140,000 - 180,000; Full time

Benefits offered by this job

Comprehensive total rewards package

Bonus structure

3 weeks vacation

Flexible benefits plan

Generous matched pension

Job summary

TELUS Health is seeking a Client Relationship Leader to drive outcomes for large enterprise clients across retirement and benefits outsourcing solutions. You will inspire a customer‑focused culture, manage post‑sales delivery, monitor project status, and lead renewal strategies to maximize client value and growth.

The role requires 7–10 years in strategic client management, strong leadership, and ability to travel within Canada.

Qualifications

• Bachelor’s degree or higher in a relevant business field or equivalent operational experience.
• 7–10 years of strategic client management experience.
• 5–7+ years across operations, implementation, and client management of benefits programs.

Responsibilities

• Drive successful outcomes for large enterprise clients and growth targets.
• Lead post‑sales delivery, manage scope, and ensure service levels with Operations.
• Sponsor and monitor project activities, align client and TELUS Health teams on status and results.
• Identify risks and develop client retention and contract renewal strategies.
• Provide strategic insights for design, implementation, adoption, and migration of industry solutions.
• Coordinate with internal stakeholders to align on Customer Success strategy.

Skills

Client relationship management

Strategic leadership

Project management

Risk management

Analytical thinking

Education

Bachelor’s Degree in a relevant business field

Equivalent operational experience

Job description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

The primary responsibility of the Client Relationship Leader is to drive successful outcomes for our large enterprise customers, with a focus on the delivery of Canadian Retirement and Benefits outsourcing solutions. In this role you will be instrumental in inspiring a customer‑focused culture across the organization and will be a key contributor in driving our overall client retention and growth strategy. The Client Relationship Leader will help to ensure that clients are unlocking the true value of the TELUS Health suite of services and will be responsible for growing their portfolio by delivering sales against quarterly and annual targets that will be provided by their leadership team. As a key leader of the business and our Customer Journey, you will help to define the Vision and Strategy for the Client Development organization and will drive company‑wide processes for delighting our customers, measuring client satisfaction and relationship health, and identifying the levers that will drive sustainable growth.

What you’ll do

• Client Relationship Management: Build deep client relationships, understanding their needs, strategic goals, and operating environment to drive adoption and value realization of purchased products and services.
• Service Delivery Leadership: Lead the post‑sales orchestration of all resources to deliver on contractual obligations, manage scope, and ensure service levels are met and exceeded in partnership with Operations leadership.
• Project Sponsorship & Monitoring: Sponsor and monitor project management activities, ensuring alignment between client and TELUS Health teams on status and results.
• Risk Management & Retention: Identify risks and drive mitigation plans, including developing and executing client retention and contract renewal strategies.
• Strategic Industry Insight: Provide strategic insights and best methodologies for the design, implementation, adoption, and migration of emerging industry solutions.
• Internal Stakeholder Alignment: Coordinate with internal stakeholders to align on Customer Success strategy and objectives.
• Relationship Health & Advocacy: Maintain a reference‑ready relationship health status (e.g., Net Promoter Score) and champion organizational initiatives, modeling TELUS Health’s core values.
• Financial Performance & Growth: Drive initiatives for ROI and profitability, carry a growth quota, and actively pursue upsell and cross‑sell opportunities for new products and services.

What you bring

• Bachelor’s Degree or higher in a relevant business field, or equivalent operational experience.
• 7-10 years of strategic client management experience.
• 5-7+ years of progressive experience across multiple facets (e.g., operations, implementation, client management) of benefits program delivery, with preference for Defined Contribution, Defined Benefits, and H&W administration experience.
• Proven ability to exercise sound judgment, strong problem‑solving, and analytical skills.
• Experience winning new business by participating in RFPs, extending existing account relationships into new geographies, and through direct sales approaches.
• Demonstrated flexibility and adaptability to manage multiple responsibilities across the organization.
• Proven leadership and project management skills.
• Knowledge of regulatory requirements and standards for Benefits, Pension, and Retirement Plans.
• Experience with contract management and negotiations.
• Availability to travel within Canada.

Great‑to‑haves

• Bilingual fluency in French and English is an asset, including the ability to communicate effectively in both languages verbally and in writing.
• Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.) as part of this position's main responsibilities given its national scope.

Salary

Salary Range: $140,000 - $180,000

Sales Incentive Plan: $60,000 - $77,143. Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience.

Benefits

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family.
• Flexibility to work in‑office, virtually or a combination of both.
• Generous company matched pension.
• Opportunity to give back to communities in which we work, live and serve.
• Career growth and learning & development opportunities to develop your skills.
• And much more...

Job Type

Job Type: This is for a current vacancy.

A bit about us

We’re a people‑focused, customer‑first, purpose‑driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Being part of the team at TELUS Health is more than a job; it’s a career‑defining experience. It allows you to do innovative and meaningful work with talented and collaborative teams. It’s an opportunity to improve businesses and lives by building healthier, happier workplaces. A place to experience more. Find the support and encouragement to consistently push boundaries and deliver impactful solutions.

Our collaborative culture means your ideas will be heard and your hard work will be rewarded. You will be leveraging our world‑leading technology, products, clinical services and passionate team members to revolutionize access to health care and wellbeing, and drive remarkable experiences for the benefit of all the clients and individuals we serve around the world.

Talented people who care. Coming to work each day is an opportunity. It’s a chance for you to work with a multidisciplinary global team of nearly 10,000 smart and driven members whose passion for their work matches your own, resulting in helping create a healthier future for everyone.

Work that matters. Make a difference in the lives of our clients and their employees every day – by providing meaningful solutions in more than 160 countries, that help people and businesses perform at their best by delivering both digital innovation and clinical services to improve total physical, mental and financial health and wellbeing across the full spectrum of primary and preventative care.