Senior Client Experience & Ad Ops Lead

Extreme Reach, Inc.; Toronto; On-site; CAD 75,000 - 85,000; Full time

Job summary

XR is seeking a Senior Customer Experience Specialist to own digital campaign activation end-to-end, from order receipt to in-flight changes. You’ll balance high-touch client communication with technical operations and mentor junior teammates.

Ideal candidates have 5+ years in ad operations, proficiency with CM360/Innovid/Flashtalking, and a Bachelor's degree or equivalent. Travel up to 10% for on-site client meetings may be required.

Qualifications

• 5+ years in digital ad operations, activation, trafficking or delivery.
• Strong knowledge of digital video, CTV, display and social ecosystems.
• Experience with ad servers/campaign platforms (CM360, Innovid, Flashtalking).
• Bachelor’s degree or equivalent practical experience.

Responsibilities

• Own end-to-end digital campaign activation from order to launch.
• Review assets, tags, and instructions for accuracy with partners.
• Configure/traffic campaigns across XR’s platform and partner networks.
• Perform pre- and post-launch QA, verify tracking and pixels.
• Provide on-call support for after-hours campaign issues.
• Mentor junior teammates and collaborate cross-functionally.
• Create and review campaign reporting for client reviews.

Skills

Digital ad operations

Campaign activation

Trafficking

Ad delivery

Ad tech

Education

Bachelor's degree

Tools

Google Campaign Manager 360

Innovid

Flashtalking

Job description

XR is seeking a Senior Customer Experience Specialist to own digital campaign activation end-to-end, from order receipt to in-flight changes. You’ll balance high-touch client communication with technical operations and mentor junior teammates.

Ideal candidates have 5+ years in ad operations, proficiency with CM360/Innovid/Flashtalking, and a Bachelor's degree or equivalent. Travel up to 10% for on-site client meetings may be required.