Senior Claims Adjuster- Casualty

Gore Mutual Insurance Company; Cambridge; On-site; CAD 60,000 - 90,000; Full time

Job summary

Join a forward-thinking insurance company as a Senior Casualty Claims Adjuster, where you will play a crucial role in investigating and resolving complex claims. This position offers the opportunity to mentor junior staff while working in a hybrid environment, balancing in-office collaboration with remote flexibility. As part of a transformative organization, you will contribute to a culture of innovation and high performance, ensuring that clients receive the best possible service. If you are passionate about claims adjusting and looking to make a meaningful impact, this role is perfect for you.

Qualifications

• 5+ years of experience in claims adjusting required.
• 2+ years handling Auto Bodily Injury and Liability claims preferred.

Responsibilities

• Investigate and resolve moderate to serious claims autonomously.
• Coach and mentor junior team members to develop their skills.

Skills

Claims Adjusting

Negotiation

Critical Thinking

Communication Skills

Education

Chartered Insurance Professional (CIP) designation

Job description

Next Horizon is here. Fueled by investments in talent and technology, our bold strategy to transform is nearly complete.

At Gore Mutual, we’ve always set ourselves apart as a modern mutual that does good. Now, we’re proudly building on that legacy to transform our company—and our industry—for the better.

Our path forward sharpens our focus on business performance, driven by leading technology, innovation and an agile, high-performing culture. With Gore Mutual and Beneva announcing their intent to merge in 2026, we’ll be uniting two well-established, financially strong, and trusted brands to become the strongest mutual insurer in Canada, ensuring Canadians have purpose-driven insurance options for generations to come. Come join us.

Position Overview

As a Senior Casualty Claims Adjuster, you will be responsible for investigating, negotiating, and resolving moderate to serious Auto Bodily Injury, Property Damage Liability, and Commercial General Liability claims.

You will also act as a mentor for junior team members, providing guidance to help them develop their skills and advance within the unit.

What will you do?

• Investigate, interpret coverage, negotiate, and make decisions autonomously to resolve moderate to serious Auto Bodily Injury, Property Damage Liability, and Commercial General Liability claims.
• Contact claimants, clients, lawyers, and witnesses during the investigation and resolution of claims.
• Utilize critical thinking skills to recognize assumptions, evaluate arguments, and proactively propose solutions.
• Strong communication skills to clearly convey messages and explore diverse points of view.
• Coach, train, and provide technical support within the team.
• Manage and provide direction to legal counsel on litigated files.
• Proactively manage your desk by adhering to deadlines, prioritizing tasks, and maintaining timely & accurate reserves.

What will you need to succeed?

• 5+ years of Claims adjusting experience.
• 2+ years handling Auto Bodily Injury, Property, and Commercial General Liability claims is preferred.
• Chartered Insurance Professional (CIP) designation or actively pursuing.

Permanent, Full-Time

Hybrid: This is a hybrid role. In-office workdays are Wednesday and Thursday at either our Cambridge or Toronto offices.

Gore Mutual Insurance is committed to providing accommodations for people with disabilities during all phases of the recruiting process, including the application process. If you require accommodation because of a disability, we will work with you to meet your needs. If you are selected for an interview and require accommodation, please advise the HR representative who will consult with you to determine an appropriate accommodation.