Senior Change Management Analyst

Enterprise Solutions Inc.; Edmonton; Hybrid; CAD 85,000 - 110,000; Full time

Job summary

Enterprise Solutions Inc. in Alberta, Canada, is seeking a Senior Business & Change Management Analyst to support business analysis, organizational change management, process improvement, business intelligence, and application support initiatives.

The role will be approximately 60% Business Analysis / 40% Change Management, depending on project requirements. You will lead and support projects from initiation through implementation and post‑deployment stabilization, conduct stakeholder

Qualifications

• University degree in Business Administration, Commerce, Public Administration, Organizational Development, Change Management, Information Systems, or related discipline.
• 4+ years in Business Analysis, Change Management, or Process Improvement.
• IIBA Certification or equivalent.
• Certified Change Management Professional (Prosci, ACMP, CMI, APMG).
• About 5 years in complex initiative planning and organizational change.
• Experience with Agile, Waterfall, or Hybrid methodologies.
• Senior leadership engagement and project governance experience.

Responsibilities

• Lead and support projects from initiation through implementation and post-deployment stabilization.
• Conduct stakeholder interviews, discovery sessions, workshops, and business needs assessments.
• Elicit, analyze, document, and validate business, functional, and technical requirements.
• Develop business cases, process maps, user stories, use cases, and project documentation.
• Analyze current-state processes and recommend improvements.
• Support application development, enhancement, testing, implementation, and maintenance.
• Facilitate UAT, business readiness assessments, and implementation activities.
• Support project planning, governance, status reporting, risk management, and delivery.
• Develop organizational change strategies and plans.
• Conduct stakeholder analysis, change impact assessments, and readiness assessments.
• Develop communication, engagement, resistance management, coaching, and training plans.
• Partner with leaders to drive adoption and implementation.
• Support leadership in managing resistance and reinforcing desired behaviors.
• Monitor adoption, utilization, and proficiency.
• Facilitate workshops, training, and change-related sessions.
• Develop sponsor engagement roadmaps and stakeholder communication strategies.
• Analyze business performance measures and identify opportunities for process improvement.
• Support operational and business planning initiatives.
• Develop recommendations and implementation approaches for senior leadership.
• Translate complex business needs into practical technology and process solutions.
• Support business intelligence, reporting, and performance measurement initiatives.

Skills

Business Analysis

Change Management

Project Delivery

Process Improvement

Stakeholder Engagement

Agile methodologies

Education

University degree in Business Administration, Commerce, Public Administration, Organizational Development, Change Management, Information Systems, or related discipline

Job description

Hiring: Senior Business & Change Management Analyst

Location: Alberta, Canada – Primarily Onsite

Contract: 12 Months

Work Arrangement: Onsite with occasional remote work

Residency: Must reside in Alberta for the duration of the contract

We are looking for a Senior Business & Change Management Analyst to support business analysis, organizational change management, process improvement, business intelligence, and application support initiatives.

The role will be approximately 60% Business Analysis / 40% Change Management, depending on project requirements.

Key Responsibilities:

Business Analysis & Project Delivery

• Lead and support projects from initiation through implementation and post-deployment stabilization.
• Conduct stakeholder interviews, discovery sessions, workshops, and business needs assessments.
• Elicit, analyze, document, and validate business, functional, and technical requirements.
• Develop business cases, process maps, user stories, use cases, and project documentation.
• Analyze current-state processes and recommend improvements.
• Support application development, enhancement, testing, implementation, and maintenance.
• Facilitate UAT, business readiness assessments, and implementation activities.
• Support project planning, governance, status reporting, risk management, and delivery.

Change Management

• Develop and execute organizational change management strategies and plans.
• Conduct stakeholder analysis, change impact assessments, and organizational readiness assessments.
• Develop communication, engagement, resistance management, coaching, and training plans.
• Partner with business leaders and project teams to drive adoption and successful implementation.
• Support leadership in managing resistance and reinforcing desired behaviors.
• Monitor adoption, utilization, and proficiency.
• Facilitate workshops, presentations, training, and change-related sessions.
• Develop sponsor engagement roadmaps and stakeholder communication strategies.

Operational Support & Continuous Improvement

• Analyze business performance measures and identify opportunities for process improvement.
• Support operational and business planning initiatives.
• Develop recommendations and implementation approaches for senior leadership.
• Translate complex business needs into practical technology and process solutions.
• Support business intelligence, reporting, and performance measurement initiatives.

Mandatory Qualifications & Experience:

• University degree in Business Administration, Commerce, Public Administration, Organizational Development, Change Management, Information Systems, or related discipline.
• 4+ years of progressively responsible experience in Business Analysis, Change Management, Project Delivery, Process Improvement, or related areas.
• Certified Business Analyst (IIBA) or equivalent certification.
• Certified Change Management Professional such as Prosci, ACMP, CMI, APMG, or equivalent.
• Approximately 5 years of experience with:
• Complex initiative planning and integrated plans
• Technology, process, and organizational change initiatives
• Project management and project documentation
• Stakeholder engagement and collaboration
• Agile, Waterfall, Hybrid, or similar methodologies
• Cross-functional requirements analysis and solution development
• Senior leadership engagement
• Project governance and oversight

Preferred Experience:

• PMP or equivalent certification.
• Change Management experience on large, complex software implementations.
• Business process mapping, re-engineering, Value Stream Mapping, and continuous improvement.
• UAT, business readiness, implementation planning, and application support.
• Business intelligence, reporting, and performance measurement.
• Clinical application/data integration experience.
• Public sector or highly regulated environment experience.
• Prosci ADKAR, ACMP, Kotter, or equivalent methodology.
• Experience presenting recommendations to senior leadership