Senior IT Technical Business Analyst

JOHNSON SERVICE GROUP; Edmonton; On-site; CAD 90,000 - 120,000; Full time

Job summary

JOHNSON SERVICE GROUP seeks a Senior Business and Change Management Analyst to provide strategic business analysis, organizational change management, process improvement, BI, and application support for the Appeals Commission for Workers Compensation. The role partners with IT and business stakeholders to deliver initiatives from initiation to post-deployment stabilization.

The position allocates 60% to business analysis and 40% to change management, with extensive experience in governance,

Qualifications

• 5+ years in developing integrated plans and reporting to senior executives.
• 5+ years helping clients execute strategies via tech, processes and IT operations.
• 5+ years in a project management role.
• 5+ years creating project documents to meet content management requirements.
• 5+ years collaborating with stakeholders internal and external.
• 5+ years applying agile, waterfall, Scrum or Kanban methodologies.
• 5+ years cross-functional teams aligning design with product vision.
• 5+ years leadership defining scope, roadmaps and governance for projects.
• 5+ years leading governance, change management and comms activities.

Responsibilities

• Lead and support projects from inception through implementation to improve services.
• Conduct discovery sessions, stakeholder interviews, and business needs assessments.
• Elicit, analyze, document, and validate business, functional, and technical requirements.
• Develop business cases, process maps, user stories and use cases.
• Analyze current processes and recommend improvements for efficiency and quality.
• Support development, testing, implementation and maintenance of systems.
• Collaborate with teams to ensure solutions meet objectives.
• Facilitate UAT, readiness assessments, and implementation activities.
• Assist PM in risk identification and mitigation planning.

Skills

Business analysis

Change management

Project governance

Stakeholder engagement

Requirements gathering

SDLC methodologies

Cross-functional collaboration

Leadership in projects

Communication planning

Job description

Project Overview

Project Overview: The Senior Business and Change Management Analyst provides strategic business analysis, organizational change management, process improvement, business intelligence, and application support services to support the achievement of the objectives of the Appeals Commission for Workers Compensation. This role is responsible for ensuring business processes, systems, programs, and services are effectively developed, enhanced, maintained, and adopted across the organization. The position supports the IT Project Manager during the planning, coordination, and delivery of complex initiatives from project initiation through implementation and post-deployment stabilization. The incumbent works closely with business stakeholders, project teams, leadership, and technical resources to identify business needs, develop solutions, and successfully guide organizational change. Activities typical include business process review and re-engineering, policy and business rule analysis, requirements gathering, stakeholder engagement, change impact assessments, communications, training, resistance management, and adoption planning. The Senior Business and Change Management Analyst is expected to spend 60% of the time working on Business Analysis tasks and 40% of the time working as a Change Management specialist, however, these allocations are subject to change based on project need

Must Haves

• 5 years Demonstrated experience in developing integrated plans, portfolio and project reporting and communicating progress to senior executives.
• 5 years Experience assisting clients to execute strategies with technology, process, organizational design and IT operations.
• 5 years Experience in a project management role.
• 5 years Experience in the development of project documents for a wide variety of initiatives and projects (strategic, business improvement, information technology, etc.) that adhere to legislative, legal and audit requirements for content management systems.
• 5 years Experience supporting and collaborating directly with stakeholders, external (public users) and internal business areas.
• Ability to co-ordinate and communicate necessary information well to all clients.
• 5 years Experience with various software development methodologies (i.e. agile, waterfall, scrum, Kanban, etc.).
• 5 years Experience working with cross-functional teams to understand detailed requirements and align the design to product vision and user needs.
• 5 years Senior leadership experience defining project scope, goals and deliverables such as roadmaps, governance, briefing notes, and business cases that support project goals in collaboration with business stakeholders.
• 5 years Experience leading project governance, change management and communication activities.

Nice to Haves

• Active PMP certification as issued by the Project Management Institute or equivalent (attach a copy of the certificate).
• Active Certified Scrum Master certification (please attach)
• 5 years Demonstrated experience with data integration between clinical applications
• 5 years Demonstrated experience working as a Change Manager on a large complex custom software application development project in an environment of similar size and complexity to the Government of Alberta.
• 5 years Experience in the analysis, development, and integration of complex IT systems with a specific focus on the management of multiple data sources, web services, and legacy IT solutions.
• 5 years Experience in understanding complex businesses questions and framing the right analytical question to solve a business problem.

Specific Accountabilities

• Lead and support projects from inception through implementation to ensure improved program and service delivery aligns with divisional and organizational strategic priorities.
• Conduct discovery sessions, stakeholder interviews, workshops, and business needs assessments to identify business challenges and opportunities.
• Elicit, analyze, document, and validate business, functional, and technical requirements.
• Develop business cases, process maps, user stories, use cases, and other project documentation.
• Analyze and evaluate current business processes and recommend improvements to increase efficiency, effectiveness, and service quality.
• Support the development, enhancement, testing, implementation, and maintenance of business applications and systems.
• Collaborate with project teams, technical resources, and business stakeholders to ensure solutions meet business objectives.
• Facilitate user acceptance testing (UAT), business readiness assessments, and implementation activities.
• Assist the project manager in the identification of risks and issues and recommend mitigation strategies.

Organizational Change Management

• Develop and execute change management strategies and plans that support successful adoption of business processes, systems, and organizational initiatives.
• Conduct stakeholder analysis and change impact assessments to identify organizational risks, readiness factors, and adoption requirements.
• Partner with business leaders and project teams to build awareness, commitment, and support for organizational change.
• Develop and implement communication, engagement (sponsor roadmap), resistance management, coaching, and training plans that address stakeholder needs throughout the change lifecycle.
• Assess organizational readiness and recommend actions to improve change acceptance and sustainability.
• Support leaders in managing resistance and reinforcing desired behaviors and outcomes.
• Measure and monitor adoption, utilization, and proficiency of implemented solutions and identify opportunities for continuous improvement.
• Facilitate workshops, presentations, and change-related discussions to support stakeholder engagement and organizational alignment.

Operational Support and Continuous Improvement

• Support operational initiatives and ensure alignment with divisional goals, strategies, and priorities.
• Analyze business performance measures and identify opportunities for process optimization and service improvement.
• Provide recommendations to leadership to support informed decision-making.
• Contribute to business planning, operational planning, and continuous improvement initiatives.
• Develop and present options, recommendations, and implementation approaches to executives and decision makers.

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