Senior Care Scheduler & Client Care Coordinator

Honor Technology, Home Instead Headquarters; Calgary; On-site; CAD 57,000 - 62,000; Full time

Benefits offered by this job

Dental care

Extended health care

Life insurance

On-site parking

Job summary

Home Instead Senior Care Calgary is seeking a Staffing Scheduler to coordinate caregiver scheduling, ensure client coverage, and deliver exceptional hospitality.

The role requires at least 2 years in scheduling or healthcare administration, strong communication, and proficiency with scheduling/CRM systems. This is a full-time, in-person position with competitive pay and benefits in Calgary.

Qualifications

• Minimum 2 years in scheduling, workforce coordination, dispatch, healthcare administration, hospitality management, or related field.
• Proven ability to manage complex scheduling functions and competing priorities.
• Exceptional written and verbal communication skills.
• Strong organizational and time-management abilities.
• High attention to detail with accurate documentation and note-taking skills.
• Experience handling challenging situations with professionalism and confidence.
• Advanced computer proficiency and ability to work within scheduling and CRM systems.
• Ability to remain calm and effective under pressure.

Responsibilities

• Coordinate and manage complex caregiver schedules to ensure full coverage for client care needs.
• Respond quickly and effectively to schedule changes, call-ins, and urgent staffing situations.
• Match caregivers with clients based on skills, personality, availability, and client requirements.
• Maintain optimal staffing levels while balancing quality care and operational efficiency.
• Deliver exceptional hospitality and customer service to clients, families, and caregivers.
• Maintain detailed and accurate notes regarding client needs, caregiver performance, schedule changes, and service concerns.
• Escalate concerns appropriately and proactively identify solutions.
• Participate in after-hours problem solving when required to ensure uninterrupted client service.

Skills

Scheduling & coordination

Communication skills

Organization & time management

Detail-oriented

Problem solving

Tools

CRM systems

Scheduling software

Computer proficiency

Job description

Home Instead Senior Care Calgary is seeking a Staffing Scheduler to coordinate caregiver scheduling, ensure client coverage, and deliver exceptional hospitality.

The role requires at least 2 years in scheduling or healthcare administration, strong communication, and proficiency with scheduling/CRM systems. This is a full-time, in-person position with competitive pay and benefits in Calgary.