Home Care Scheduling Specialist — Full-Time Benefits

Qualicare; Calgary; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Full-time hours

Competitive wages

Medical and dental benefits

Career advancement opportunities

Continuing education & training

Job summary

Qualicare Calgary Home Care is seeking a Scheduling Coordinator to connect clients with caregivers, manage daily schedules, and keep operations running smoothly. You’ll collaborate with the Care Coordinator and HR Coordinator to ensure accurate information flow and excellent service.

You’ll handle inquiries, respond to changes quickly, and help anticipate staffing needs while maintaining compassionate, client-centered communication.

Qualifications

• Must be genuinely helpful and care about people
• Strong organizational and attention to detail abilities
• Excellent communication and problem-solving skills

Responsibilities

• Coordinate caregiver schedules to meet client care plans
• Be the first point of contact for inquiries and set a positive service tone
• Collaborate with Care Coordinator to understand client needs and adjust schedules
• Support caregiver availability, onboarding information, and documentation
• Monitor referrals, client volumes, and staffing levels
• Respond promptly to client and caregiver questions, changes, and challenges
• Anticipate scheduling gaps and stay ahead of needs
• Ensure clear communication and proper documentation of information
• Assist with tracking and validating client-related documentation
• Check in on client satisfaction and gather feedback
• Document incidents, complaints, and compliments thoroughly
• Support caregivers as a reliable contact for schedule changes
• Bring ideas to improve efficiency and processes

Skills

Customer service

Organization

Problem solving

Communication

Multitasking

Detail oriented

Compassionate

Teamwork

Proactive

Tech literacy

Tools

Scheduling software

Microsoft Windows

Job description

Qualicare Calgary Home Care is seeking a Scheduling Coordinator to connect clients with caregivers, manage daily schedules, and keep operations running smoothly. You’ll collaborate with the Care Coordinator and HR Coordinator to ensure accurate information flow and excellent service.

You’ll handle inquiries, respond to changes quickly, and help anticipate staffing needs while maintaining compassionate, client-centered communication.