Service Coordinator: Client & Caregiver Scheduling

Medium; Canada; On-site; CAD 33,062 - 34,440; Full time

Benefits offered by this job

Group Health Insurance

Vision and Dental

RSP Plan with 4% company match

Generous PTO Program

Bonus Program

Tuition Reimbursement

Opportunity for growth within the company

On-call responsibilities earn $80 per night

Job summary

A leading non-medical home care provider in Canada is seeking energetic Service Coordinators to ensure exceptional client satisfaction. In this role, you will coordinate schedules between clients and caregivers, maintain accurate records, and communicate openly with all parties. We are looking for candidates with strong customer service skills, organizational abilities, and a passion for enhancing the lives of seniors. Join a high-performing team dedicated to making a real impact in the community. The position offers a salary of $24 - $25 an hour and opportunities for growth.

Qualifications

• High integrity and excellent customer service skills.
• Strong organizational and typing skills (60 WPM preferred).
• Ability to excel in a fast-paced, team-oriented environment.
• Adaptable and able to act with urgency.
• Enjoys a sense of humor.
• Completes criminal background checks and reference checks.
• Passion for working with the aging population is preferred.

Responsibilities

• Answer calls professionally and knowledgeably.
• Match clients and Caregivers based on needs, skills, and location.
• Maintain schedules and foster quality matches.
• Monitor and log activities in our software system.
• Ensure accurate client and Caregiver records.
• Address client and Caregiver concerns as needed.
• Communicate openly with colleagues and clients.
• Uphold company policies and procedures.
• Perform caregiving in emergencies if on-call.

Skills

Customer service skills

Strong organizational skills

Typing skills (60 WPM preferred)

Ability to work in a team environment

Adaptability

Sense of humor

Passion for working with aging population

Tools

Outlook

WellSky (ClearCare)

Salesforce

Microsoft Office Suite

Job description

A leading non-medical home care provider in Canada is seeking energetic Service Coordinators to ensure exceptional client satisfaction. In this role, you will coordinate schedules between clients and caregivers, maintain accurate records, and communicate openly with all parties. We are looking for candidates with strong customer service skills, organizational abilities, and a passion for enhancing the lives of seniors. Join a high-performing team dedicated to making a real impact in the community. The position offers a salary of $24 - $25 an hour and opportunities for growth.