Senior Care Admin & Scheduler — Impactful Office Role

Senior Helpers of White Rock, BC, Canada; Surrey; On-site; CAD 36,000 - 60,000; Full time

Job summary

Senior Helpers of White Rock and South Surrey is seeking an Admin & Office Coordinator to support our growing team and keep our office operations running smoothly. This role involves welcoming clients and caregivers, handling administrative tasks, scheduling, and maintaining records in a fast-paced environment.

We value organized, positive, reliable, and professional individuals who enjoy helping people and delivering excellent customer service.

Qualifications

• High school diploma or equivalent; post-secondary education is an asset.
• Experience in administration, customer service, healthcare, hospitality, or caregiving is preferred.
• Excellent communication, organization, and time-management skills.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Comfortable with computers, email, Microsoft Office, and online systems.
• Senior care, home care, or healthcare experience is an asset.

Responsibilities

• Provide day-to-day administrative support to the office and management team.
• Answer and direct incoming phone calls, emails, and inquiries in a professional and friendly manner.
• Welcome clients, families, caregivers, visitors, and business partners to the office.
• Maintain organized electronic and paper files, records, forms, and documentation.
• Prepare, organize, scan, file, and distribute documents as required.
• Assist with data entry and maintaining accurate information in company systems.
• Monitor office supplies and coordinate ordering when needed.
• Assist with calendars, appointments, meetings, and office activities.
• Maintain confidentiality when handling client, caregiver, employee, and company information.
• Respond to client, family, and caregiver inquiries with professionalism, patience, and compassion.
• Assist with caregiver onboarding and administrative documentation.
• Help maintain accurate caregiver files, including licenses, certifications, insurance, and other required documents.
• Track document expirations and follow up on missing or outstanding information.
• Assist with scheduling and updating caregiver shifts when required.
• Communicate schedule updates and information to clients, families, and caregivers as directed.
• Support the team with caregiver call-outs, shift changes, and other scheduling needs.
• Maintain positive relationships with clients, families, caregivers, and community partners.
• Assist team with daily operational tasks and special projects.
• Help coordinate staff meetings, training sessions, events, and community activities.
• Assist with recruitment and interview scheduling when needed.
• Support marketing and community outreach activities as assigned.
• Help maintain accurate records and reports.
• Identify administrative issues and bring them to the attention of management.
• Use initiative and good judgment to help solve day-to-day challenges.
• Perform other administrative duties as required.
• As part of this position, the Administrative & Client Care Assistant may also provide direct in-home caregiving support to clients based on business needs, client schedules, and the employee's qualifications.
• Caregiving duties will be assigned according to the employee's qualifications, training, scope of practice, and applicable requirements.

Skills

Administration

Customer service

Communication

Organization

Time management

Caregiving

Healthcare

Hospitality

Education

High school diploma or equivalent

Post-secondary education (asset)

Job description

Senior Helpers of White Rock and South Surrey is seeking an Admin & Office Coordinator to support our growing team and keep our office operations running smoothly. This role involves welcoming clients and caregivers, handling administrative tasks, scheduling, and maintaining records in a fast-paced environment.

We value organized, positive, reliable, and professional individuals who enjoy helping people and delivering excellent customer service.