Senior Business Analyst - Salesforce & Analytics Lead

TD; Toronto; On-site; CAD 82,000 - 115,000; Full time

Job summary

TD is seeking a senior business analyst in Toronto, Ontario, to lead requirements management and stakeholder collaboration. You will analyze current processes, define future state designs, and ensure traceable changes across business and technology.

The role emphasizes testing readiness, data quality, and Salesforce-enabled analytics. Applicants should bring 5–7+ years in business analysis, Salesforce experience, and Jira familiarity.

Qualifications

• 5-7+ years related business analysis experience.
• Salesforce experience required.
• Salesforce Associate Certification required.
• Strong understanding of Salesforce platform, reporting capabilities.

Responsibilities

• Lead, analyze, document, and manage requirements with stakeholders.
• Identify, document, and validate current state processes to design future state.
• Ensure acceptance criteria clearly demonstrate changes to meet customer needs.
• Collaborate with Change Management to assess impacts on customer/employee experience.
• Document dependencies/constraints bridging business and technology stakeholders.
• Define acceptance criteria for testing and support test scripts.
• Manage traceability of business requirements.
• Provide SME knowledge to focus on business value and product vision.
• Promote innovation and drive opportunities for improvement.
• Lead workstreams or small projects with subject-matter expertise.
• Support data quality, reporting and analytics via Salesforce utilization.
• Escalate issues promptly and propose resolutions.

Skills

Requirements gathering

Stakeholder management

Process analysis

Change management

Test planning

Test scripting

Traceability

Salesforce utilization

Data analytics

Education

Undergraduate degree

Salesforce Associate Certification

Tools

Jira

Job description

TD is seeking a senior business analyst in Toronto, Ontario, to lead requirements management and stakeholder collaboration. You will analyze current processes, define future state designs, and ensure traceable changes across business and technology.

The role emphasizes testing readiness, data quality, and Salesforce-enabled analytics. Applicants should bring 5–7+ years in business analysis, Salesforce experience, and Jira familiarity.