Senior Business Analyst

Tata Consultancy Services; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading IT consulting firm in Toronto is seeking experienced candidates for a position involving defining KPIs, documenting debt collection journeys, and collaborating on API contracts. Applicants should have strong skills in aligning stakeholders and maintaining project documentation. The role offers a competitive salary range of CA$ 90,000 - CA$ 120,000 annually, and candidates will undergo a multi-step hiring process including technical evaluations and HR discussions.

Skills

Document debt collections journeys

Define KPIs and SLAs

Collaborate on API contracts

Support UAT and production validation

Maintain backlog and user stories

Align stakeholders

Elicit banking API requirements

Model customer journeys

Align cloud patterns with policies

Coordinate with architecture

Define acceptance criteria

Partner with stakeholders on ROI

Job description

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

About TCS

TCS is an IT services, consulting, and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 55 years. Its consulting‑led, cognitive‑powered portfolio of business, technology, and engineering services and solutions is delivered through its unique Location Independent Agile delivery model, recognized as a benchmark of excellence in software development. A part of the Tata group, India's largest multinational business group, TCS operates in 55 countries and employs over 607,000 highly skilled individuals, including more than 10,000 in Canada. The company generated consolidated revenues of US $ 30 billion in the fiscal year ended March 31, 2025, and is listed on the BSE and the NSE in India. TCS' proactive stance on climate change and award‑winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index.

Required Skill Sets

• Document debt collections journeys and data needs Map COP 360 processes and integration points
• Define KPIs, SLAs, and compliance requirements
• Collaborate on API contracts and event models
• Support UAT and production validation
• Maintain backlog, user stories, and acceptance criteria
• Align stakeholders across risk and operations Produce audit‑ready artifacts
• Elicit and document banking API requirements and NFRs
• Model customer journeys, data contracts, and error flows
• Align cloud patterns with security compliance policies
• Coordinate with architecture for reusable API standards
• Define acceptance criteria and traceability to controls Support UAT production validation and change management
• Partner with stakeholders on prioritization and ROI
• Maintain backlog health and domain documentation

Salary Range

CA$ 90,000 - CA$ 120,000 Per Year

Note

• TCS does not use artificial intelligence tools for candidate screening or evaluation.
• This posting is for a current vacancy
• The hiring process includes an initial screening by the TCS Hiring Team, followed by a technical evaluation and managerial discussion conducted by the Business Team, and concluding with the final HR evaluation.

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources.

Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.