Senior Business Analyst

Manulife; Toronto; Hybrid; CAD 74,000 - 123,000; Full time

Job summary

Manulife is inviting applications for a Senior Business Analyst in Toronto. The role partners with stakeholders, Product Owners, and cross-functional teams to identify, analyze, and document business requirements and to recommend solutions that enhance processes, customer experiences, and operational effectiveness.

The successful candidate will support strategic initiatives, technology implementations, and new product development under the guidance of the Product Owner in a hybrid work

Qualifications

• University degree or equivalent business experience.
• More than 5 years of business analysis and/or project delivery experience.
• Experience gathering, documenting, and managing business requirements throughout the project lifecycle.
• Strong understanding of BA methodologies, process mapping, workflow design, and requirements management practices.
• Ability to handle multiple demands and competing priorities in a fast-paced environment.
• Strong analytical, critical thinking, and problem-solving skills.
• Excellent verbal and written communication skills, including facilitation, presentation, and stakeholder management.
• Experience facilitating workshops, interviews, and requirements gathering sessions with diverse stakeholder groups.
• Ability to create business process maps, user stories, use cases, functional requirements, and business documentation.
• Experience supporting user acceptance testing, business readiness, and implementation activities.
• Strong organizational skills with attention to detail and commitment to quality.
• Ability to work independently and collaboratively within cross-functional teams.
• Knowledge of Agile, Scrum, Waterfall, or hybrid delivery methodologies.
• Experience working on technology-enabled business transformation, process improvement, or product initiatives.

Responsibilities

• Elicit, analyze, document, and validate business requirements, objectives, and outcomes with stakeholders
• Translate business needs into clear functional requirements, user stories, process flows, and business rules
• Analyze current business processes and identify opportunities for process improvements, operational efficiencies, and enhanced customer experiences
• Support the assessment and evaluation of business problems and recommend practical solutions aligned with strategic objectives
• Develop and maintain business requirement documents, workflows, process maps, use cases, and functional specifications
• Document current-state and future-state business processes to support change initiatives and system enhancements
• Identify impacts of proposed changes on people, processes, policies, systems, and reporting
• Support the development and implementation of new processes, products, and business capabilities
• Facilitate requirements workshops, discovery sessions, and stakeholder interviews to gather and validate requirements
• Assist in the definition of business acceptance criteria and success measures for initiatives
• Support business readiness activities and contribute to the development of business procedures and operational documentation
• Identify risks, dependencies, assumptions, and opportunities throughout the project lifecycle
• Monitor and evaluate implemented solutions to ensure business objectives and expected benefits are achieved
• Provide effective communication with business unit management as well as business partners across IT, Operations, Product & Marketing, Sales & Distribution, Compliance, Risk, and other teams
• Prepare and deliver clear, concise, and professional documentation, recommendations, presentations, and status updates for stakeholders at all levels
• Facilitate discussions to build alignment, resolve issues, and support informed decision-making
• Communicate complex business concepts and project impacts in a manner understandable to both technical and non-technical audiences
• Work closely with stakeholders across the organization to understand business challenges, goals, and operational needs
• Conduct interviews, workshops, and collaborative sessions with business and subject matter experts to identify and communicate requirements
• Partner with Product Owners, Project Managers, BA Analysts, QA teams, and technology teams to ensure requirements are understood and implemented
• Support the development of UAT plans, test scenarios, and business validation activities
• Coordinate and participate in testing activities to ensure solutions meet requirements
• Support change management, training, and implementation activities to facilitate adoption of new processes and solutions
• Act as a liaison between business and technical teams to ensure alignment throughout the delivery lifecycle

Skills

Business analysis

Requirements gathering

Stakeholder management

Process mapping

Facilitation

UAT planning

Change management

Education

University degree or equivalent

Job description

The Senior Business Analyst is a key team member who partners with business stakeholders, Product Owners, and cross-functional teams to identify, analyze, and document business requirements and recommend solutions that improve business processes, customer experiences, operational effectiveness, and organizational outcomes. The Senior Business Analyst supports strategic initiatives, technology implementations, process improvements, and new product development under the guidance of the Product Owner. We reserve the right to change duties or assign additional duties at any time with or without notice.

Position Responsibilities

• Elicit, analyze, document, and validate business requirements, objectives, and outcomes with stakeholders
• Translate business needs into clear functional requirements, user stories, process flows, and business rules
• Analyze current business processes and identify opportunities for process improvements, operational efficiencies, and enhanced customer experiences
• Support the assessment and evaluation of business problems and recommend practical solutions aligned with strategic objectives
• Develop and maintain business requirement documents, workflows, process maps, use cases, and functional specifications
• Document current-state and future-state business processes to support change initiatives and system enhancements
• Identify impacts of proposed changes on people, processes, policies, systems, and reporting
• Support the development and implementation of new processes, products, and business capabilities
• Facilitate requirements workshops, discovery sessions, and stakeholder interviews to gather and validate requirements
• Assist in the definition of business acceptance criteria and success measures for initiatives
• Support business readiness activities and contribute to the development of business procedures and operational documentation
• Identify risks, dependencies, assumptions, and opportunities throughout the project lifecycle
• Monitor and evaluate implemented solutions to ensure business objectives and expected benefits are achieved

Communication

• Provide effective communication with business unit management as well as business partners across Information Technology, Operations, Product & Marketing, Sales & Distribution, Compliance, Risk, and other functional teams
• Prepare and deliver clear, concise, and professional documentation, recommendations, presentations, and status updates for stakeholders at all levels
• Facilitate discussions to build alignment, resolve issues, and support informed decision-making
• Communicate complex business concepts and project impacts in a manner that is understandable to both technical and non-technical audiences

Collaborate with business and technical partners

• Work closely with stakeholders across the organization to understand business challenges, goals, and operational needs
• Conduct interviews, workshops, and collaborative sessions with business and subject matter experts to identify and communicate requirements
• Partner with Product Owners, Project Managers, Business Analysts, Quality Assurance teams, and technology teams to ensure business requirements are fully understood and implemented
• Support the development of user acceptance testing (UAT) plans, test scenarios, and business validation activities
• Coordinate and participate in testing activities to ensure solutions meet business requirements and expectations
• Support change management, training, and implementation activities to facilitate successful adoption of new processes and solutions
• Act as a liaison between business and technical teams to ensure alignment throughout the delivery lifecycle

Required Qualifications

• University degree or equivalent business experience
• More than 5 years of business analysis, process improvement, and/or project delivery experience
• Demonstrated experience gathering, documenting, and managing business requirements throughout the project lifecycle
• Strong understanding of business analysis methodologies, process mapping, workflow design, and requirements management practices
• Ability to handle multiple demands and competing priorities in a fast-paced environment
• Strong analytical, critical thinking, and problem-solving skills
• Excellent verbal and written communication skills, including facilitation, presentation, and stakeholder management
• Proven ability to build relationships and collaborate effectively across business and technology teams
• Experience facilitating workshops, interviews, and requirements gathering sessions with diverse stakeholder groups
• Ability to create business process maps, user stories, use cases, functional requirements, and business documentation
• Experience supporting user acceptance testing, business readiness, and implementation activities
• Strong organizational skills with attention to detail and commitment to quality
• Ability to work independently and collaboratively within cross-functional teams
• Knowledge of Agile, Scrum, Waterfall, or hybrid delivery methodologies
• Experience working on technology-enabled business transformation, process improvement, or product initiatives

When You Join Our Team

• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we'll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$73,725.00 CAD - $122,875.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.