Senior Business Analyst

colliers; Toronto; Hybrid; CAD 105,000 - 125,000; Full time

Benefits offered by this job

Innovative projects

Career growth

Benefits package

Collaborative culture

Diversity & Inclusion

Global network

Job summary

Colliers is seeking a Senior Business Analyst to support and evolve a portfolio of internally developed applications used across service lines globally. You will work within an Agile framework, refining backlogs, planning sprints, testing, and guiding releases while learning complex business processes and collaborating with business stakeholders and technical teams.

You will lead discovery sessions, triage defects, and coordinate UAT, change management, and user adoption efforts, with a focus on

Qualifications

• 8 to 10+ years of experience in business analysis across complex applications.
• Strong cross-functional communication with business and technical stakeholders.
• CBAP or equivalent certification preferred.
• Solid understanding of Agile, backlog refinement, and UAT/release cycles.
• Experience in Commercial Real Estate is preferred.

Responsibilities

• Gather and prioritize business needs, create clear and testable user stories, and manage requirements through backlog refinement, sprint planning, testing, and release cycles.
• Review, triage, and investigate support tickets and user-reported defects, coordinating resolution with business users, developers, QA, and DevOps teams.
• Facilitate discovery sessions, requirements workshops, defect triage discussions, backlog reviews, and sprint planning while supporting product roadmap updates.
• Coordinate UAT plans and activities, prepare release notes, address post-implementation issues, and contribute to change management, end-user training, KPI measurement, and user adoption.

Skills

Agile methodology

Backlog refinement

User stories

Requirements gathering

Cross-functional communication

Education

Bachelor's degree in Information Technology, Business Administration, or Computer Science

Tools

CBAP Certification

Job description

Accelerate your success at Colliers.

Why Colliers?

As one of Canada's leading commercial real estate services firms, we are driven by our mission to accelerate success for our people, clients, and communities.

A career at Colliers gives you the opportunity to make an impact, advance your career, and collaborate with top-tier talent. Don't just take our word for it - we've been recognized as a top employer on a number of prestigious lists, including Best Workplaces in Canada, Best Workplaces for Women, Best Workplaces with Most Trusted Executive Teams, among others.

Toronto, ON; Hybrid

About the role

As a Senior Business Analyst within our Global Applications Team, you'll play a pivotal role in supporting and evolving a portfolio of internally developed applications used by various Colliers service lines globally. This position requires a strong understanding of Agile methodology, including the ability to work effectively within backlog refinement, sprint planning, testing, and release cycles. A core expectation of the role is to quickly learn complex business processes and systems, work closely with business stakeholders and technical teams, triage and analyze production issues, write clear and testable requirements, and help drive high-quality delivery across multiple concurrent initiatives. This is an opportunity to leverage your expertise to help us lead our industry into the future.

• Gather and prioritize business needs, create clear and testable user stories, and manage requirements through backlog refinement, sprint planning, testing, and release cycles.
• Review, triage, and investigate support tickets and user-reported defects, coordinating resolution with business users, developers, QA, and DevOps teams.
• Facilitate discovery sessions, requirements workshops, defect triage discussions, backlog reviews, and sprint planning while supporting product roadmap updates.
• Coordinate UAT plans and activities, prepare release notes, address post-implementation issues, and contribute to change management, end-user training, KPI measurement, and user adoption.

What you bring

• Bachelor's degree in Information Technology, Business Administration, Computer Science, or a related field.
• 8 to 10 or more years of experience in business analysis, ideally supporting complex applications and multiple concurrent initiatives.
• Strong cross‑functional communication skills and the ability to work independently with business and technical stakeholders; CBAP or an equivalent certification is preferred.
• Strong understanding of Agile methodology, requirements gathering, user stories, backlog refinement, sprint planning, testing, UAT, and release cycles.
• A self‑starter and fast learner with the ability to troubleshoot, recommend process improvements, take ownership, and present complex information clearly.
• Commercial Real Estate experience / background is preferred.

Pursuant to local law, Colliers is disclosing the following information:

Area/Location Specific: Toronto, ON; Hybrid

Approximate Compensation Range for this Role: $104,800 to $125,000.

Our compensation ranges are determined by role, level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all national locations. Within the range, individual pay is determined by work location and additional factors, including job‑related skills, experience, and relevant education or training.

This posting is for an existing vacancy within our organization.

Colliers does not use AI-enabled tools to sort or decline applications. All decisions are made by our talent acquisition team.

What we offer

• Innovative projects: Work on cutting‑edge initiatives that shape our communities, drive our growth, and make a tangible impact.
• Career growth: Advance your career and achieve your goals with industry‑leading training and development programs.
• Competitive benefits & compensation: Enjoy a comprehensive and flexible benefits package along with competitive compensation that rewards your contributions and supports your well‑being.
• Collaborative culture: Join our enterprising team where innovation thrives, collaboration is key, and our people are empowered to be their authentic selves and do their best work.
• Diversity, Equity & Inclusion: Our robust North American Diversity & Inclusion Program features eight Employee Resource Groups (ERGs), where you can connect, learn, and contribute to a diverse and supportive community. Learn more: https://www.collierscanada.com/en-ca/careers/diversity-and-inclusion
• Global network : Join a global team of 24,000 professionals across 70 countries, where you'll expand your network and learn from experts in a dynamic international community. Accelerate your career and enhance your expertise as you connect and collaborate with top talent around the world.

Applicants must be currently authorized to work in Canada on a full‑time basis. The employer will not sponsor app