Global IT Program Director

colliers; Toronto; Hybrid; CAD 120,000 - 180,000; Full time

Benefits offered by this job

Innovative projects

Career growth

Benefits & compensation

Collaborative culture

Diversity & Inclusion

Global network

Job summary

Colliers

Qualifications

• Minimum of 15 years in an IT Program / Project Management role at a large organization.
• Bachelor's degree in business, IT, Computer Science, or a related field, or a certificate in project management.
• Experience of running RFP vendor selection processes.
• Proficiency in program management methods and tools.
• Strong management and organizational abilities.
• Experience of the ITIL framework and with the commercial real estate industry is an asset
• Proven ability to motivate and manage large, diverse teams.
• Highly self-motivated with an outgoing personality.
• Professionalism and excellent interpersonal skills.

Responsibilities

• Oversee the planning, execution, and completion of the Global Workplace Technology Program.
• Collaborate with IT stakeholders and enterprise-wide partners to ensure delivery of multiple workstreams.
• Manage teams to resolve issues, maintain timelines and budgets, and standardize global service delivery.
• Standardize IT Service Delivery globally, including a 24x7 outsourced service desk.
• Consolidate multiple ServiceNow instances into a single global platform.
• Define Colliers Digital Workplace model and end-user devices and platforms.
• Deliver training and change management to global IT staff and users.
• Plan and manage complex cross-functional enterprise projects.
• Develop program goals, timelines, charters, and RACI matrices.
• Manage stakeholders and vendors, assess risks, and report status.

Skills

IT Program Management

Vendor management

Stakeholder management

ITIL knowledge

Team leadership

Education

Bachelor's degree in Business/IT/CS

PM cert (PMP/Prince2)

Tools

MS Project

ServiceNow

Job description

Accelerate your success at Colliers.

Why Colliers?

As one of Canada's leading commercial real estate services firms, we are driven by our mission to accelerate success for our people, clients, and communities.

Onsite Role: Hybrid Toronto, ON

About the role:

The IT Program Director will oversee the planning, execution, and completion of the Global Workplace Technology Program . This role involves collaboration with key IT stakeholders and enterprise-wide partners to ensure successful delivery of multiple workstreams . The position requires managing teams to resolve issues, maintain timelines and budgets, and achieve a standardized global service delivery model.

Standardize IT Service Delivery globally, including implementing a 24x7 outsourced service desk and associated processes (based on the ITIL framework).

Consolidate multiple ServiceNow instances into a single, global platform to support the standard process framework.

Define Colliers Digital Workplace model, including defining standard end user devices, office technology and management platforms.

Deliver training and change management to Colliers global IT staff and user community. Implement a simple and effective financial charge-back mechanism for global IT services.

Plan and manage multiple complex, regional, and cross-functional enterprise projects in alignment with strategic and financial objectives.

Develop program goals, timelines, and charters with key stakeholders, and create RACI matrices.

Manage diverse stakeholders and vendors, anticipate needs and risks, and conduct effective meetings via Teams and email.

Build trust and collaborate effectively across teams and borders.

Develop and maintain program plans, identify resource needs, and manage schedules.

Drive creative and practical solutions to issues through effective collaboration.

Ensure steady-state IT support for new technologies and comprehensive issue resolution post-implementation.

Manage the programs financial health and establish an effective chargeback model.

Provide professional and honest status reports tailored to the audience's needs. Ensure regular updates using the appropriate format.

What you bring:

Minimum of 15 years in an IT Program / Project Management role at a large organization.

Bachelor's degree in business, IT, Computer Science, or a related field, or a certificate in project management.

Experience of running RFP vendor selection processes.

Proficiency in program management methods and tools.

Strong management and organizational abilities.

Experience of the ITIL framework and with the commercial real estate industry is an asset

Proven ability to motivate and manage large, diverse teams.

Highly self-motivated with an outgoing personality.

Professionalism and excellent interpersonal skills.

Area/Location Specific:

Toronto, ON

What we offer:

• Innovative projects: Work on cutting-edge initiatives that shape our communities, drive our growth, and make a tangible impact.
• Career growth: Advance your career and achieve your goals with industry-leading training and development programs.
• Competitive benefits & compensation: Enjoy a comprehensive and flexible benefits package along with competitive compensation that rewards your contributions and supports your well-being.
• Collaborative culture: Join our enterprising team where innovation thrives, collaboration is key, and our people are empowered to be their authentic selves and do their best work.
• Diversity, Equity & Inclusion: Our robust North American Diversity & Inclusion Program features eight Employee Resource Groups (ERGs), where you can connect, learn, and contribute to a diverse and supportive community. Learn more: https://www.collierscanada.com/en-ca/careers/diversity-and-inclusion
• Global network : Join a global team of 24,000 professionals across 70 countries, where you'll expand your network and learn from experts in a dynamic international community. Accelerate your career and enhance your expertise as you connect and collaborate with top talent around the world.

Applicants must be currently authorized to work in Canada on a full-time basis. The employer will not sponsor applicants for work visas.

Colliers does not use AI-enabled tools to sort or decline applications. All decisions are made by our talent acquisition team.