Senior Business Analyst

Ontario Health; Ontario; Hybrid; CAD 75,000 - 100,000; Full time

Job summary

Ontario Health is looking for a Senior Business Analyst to interpret business needs and design effective solutions. This role entails functional and technical documentation, collaboration with stakeholders for project success, and continuous process improvements. Working at Ontario Health means being part of a dynamic team committed to enhancing healthcare outcomes.

Benefits

Fully paid medical, dental and vision coverage

Health care spending or wellness spending account

Three weeks’ vacation to start, increasing to four weeks

Career development opportunities

Collaborative values-based team culture

Qualifications

• 5+ years of experience in business analysis and requirements elicitation.
• Experience in data analysis and business intelligence.
• Excellent knowledge of SDLC and documentation tooling.

Responsibilities

• Analyze business needs and translate them into requirements.
• Collaborate with internal teams on system development lifecycles.
• Prepare and maintain documentation for processes and solutions.

Skills

Problem Solving

Analytical Skills

Interpersonal Skills

Education

Bachelor's degree in Business, Health-related fields, Engineering, or Computer Science

Tools

JIRA

Confluence Wiki

SQL

Job description

time left to apply End Date: June 21, 2025 (12 days left to apply)

job requisition id R108643

To obtain a French translation of the following job posting, please email [e-mail] . Requests will be addressed within three business days, and the application window will be extended by three business days.

At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work together is reflected through our five values: integrity, inspiration, tenacity, humility and care.

What Ontario Health offers:

Achieving your career goals is a priority to us. Benefits of working at Ontario Health may include the following based on employment type:

Fully paid medical, dental and vision coverage from your first day

a health care spending or wellness spending account

three personal days and two float days annually

three weeks’ vacation to start (for individual contributors), increasing to four weeks after two years

a collaborative values-based team culture

Want to make a difference in your career? Consider this opportunity.

Responsible for working with customers to understand business needs and translating these needs into documented functional and non-functional requirements for implementation in Ontario Health Digital Excellence in Health products. The Senior Business Analyst develops solution prototypes and mock-ups for review with customers and internal teams, supports the overall systems development lifecycle, and validates successful implementation of requirements in solutions produced.

Here is what you will be doing:

Develops processes and tools to support stakeholders’ implementation of products or services.

Performs business and client requirement analysis in support of service development, operational and deployment projects and recommends solutions to achieve objectives; implements/monitors solutions.

Develops and maintains process/solution documentation including workflows, use cases, user guides, and training materials.

Continuously seeks and identifies opportunities for the improvement of deployment, operational and registration processes, and procedures.

Solves business problems and provides leadership and guidance to clients and adoption teams.

Educates clients, stakeholders and users in the broader health care sector on OH policies, key concepts and processes.

Supports integration of various data sources while ensuring data quality requirements are met.

Performs analysis in support of program and stakeholder objectives.

Analyzes and resolves end user problems related to data quality, accessibility and interpretation.

Adjudicates and processes requests from internal/external clients, stakeholders and users.

Collaborates closely with the development, operations, onboarding and project teams in delivery of project/implementation including communication plans for stakeholders to ensure buy-in and awareness of features/changes.

Prepares/maintains system documentation, user guides, process maps, operations documents and training manuals.

Provides business and technical content for the assembly of test plans.

Facilitates and supports business and clinical participation in the execution of test plans.

Drives momentum through effective elicitation of requirements and adaptive strategies to obtain stakeholder input to meet project deadlines and schedules.

Collaborates with the team to ensure a consistent approach to executing work assignments.

Assists with the development and identification of product synergies to ensure efficient product delivery.

Collaborates with other cross-functional teams in delivery of tasks/projects.

Recommends changes to product procedures and features.

Envisions product improvements and innovations that improve services and processes for internal and external partners.

Actively engages in product team discussions and recommends process efficiencies, product features and changes to product features to improve the user experience, operation and maintainability of the product.

Maintains understanding of the product and its policy, procedures and standards, and business domain knowledge for own edification and knowledge sharing with their team, new team members and cross-functional teams.

Here is what you will need to be successful:

Education and Experience:

Bachelor’s degree in Business, Health-related fields, Engineering, Computer Science, or related discipline, or equivalent experience.

5+ years of experience with requirements elicitation and analysis techniques.

5+ years of experience in process design, re-engineering, implementation, and documentation.

5+ Information Technology Business Analysis.

Experience in data analysis and business intelligence.

Excellent knowledge of documentation tooling such as Confluence Wiki or similar tools.

Excellent knowledge of JIRA or similar bug tracking tools.

Excellent knowledge of Process Mapping Techniques.

Excellent knowledge of SDLC.

Knowledge of SQL, VBA, SharePoint, MS Office Suite an asset.

Good knowledge of ITSM practices.

Knowledge and Skills

Ability to manage simultaneous projects from initiation to completion.

Strong problem solving and analytical skills with the ability to clearly communicate and share solutions.

Strong interpersonal, fact finding and interviewing skills.

Excellent organizational and multitasking skills.

Ability to lead and conduct business analysis in order to assess client’s business problems/opportunities and document the business requirements to support development of technical solutions.

Ability to utilize appropriate processes for requirements gathering including but not limited to JAD sessions, interviews, mockups, etc.

Ability to lead by example, demonstrating integrity, creativity, and enthusiasm in achieving results.

Ability to quickly shift priorities and adapt to changes to meet organizational and department requirements.

Ability to act independently with minimum supervision.

Ability to determine when to escalate broader impacting decisions to management.

Ability to handle interpersonal relationships judiciously and empathetically within product/project teams, cross-portfolio interaction, external client and stakeholder interaction.

#LI-hybrid

#LI- AP1

#OH-IND-DIG

Location: Ontario (currently hybrid; subject to change)

Employment Type:

Permanent Full time

Pour obtenir une traduction en français de l’offre d’emploi suivante, veuillez envoyer un courriel à [e-mail] . Les demandes seront traitées dans un délai de trois jours ouvrables et la période de dépôt des demandes sera prolongée de trois jours.

To obtain a French translation of the following job posting, please email [e-mail] . Requests will be addressed within three business days, and the application window will be extended by three business days.

At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work together is reflected through our five values: integrity, inspiration, tenacity, humility and care.

What Ontario Health offers:

Achieving your career goals is a priority to us. Benefits of working at Ontario Health may include the following based on employment type:

• Fully paid medical, dental and vision coverage from your first day

• a health care spending or wellness spending account

• a p remium defined benefit pension plan

• three personal days and two float days annually

• three weeks’ vacation to start (for individual contributors), increasing to four weeks after two years

• c areer development opportunities

• a collaborative values-based team culture

• a wellness program

• a hybrid working model

• p articipation in Communities of Inclusion

Want to make a difference in your career? Consider this opportunity.

Responsible for working with customers to understand business needs and translating these needs into documented functional and non-functional requirements for implementation in Ontario Health Digital Excellence in Health products. The Senior Business Analyst develops solution prototypes and mock-ups for review with customers and internal teams, supports the overall systems development lifecycle, and validates successful implementation of requirements in solutions produced.

Here is what you will be doing:

• Develops processes and tools to support stakeholders’ implementation of products or services.

• Performs business and client requirement analysis in support of service development, operational and deployment projects and recommends solutions to achieve objectives; implements/monitors solutions.

• Develops and maintains process/solution documentation including workflows, use cases, user guides, and training materials.

• Continuously seeks and identifies opportunities for the improvement of deployment, operational and registration processes, and procedures.

• Solves business problems and provides leadership and guidance to clients and adoption teams.

• Educates clients, stakeholders and users in the broader health care sector on OH policies, key concepts and processes.

• Supports integration of various data sources while ensuring data quality requirements are met.

• Performs analysis in support of program and stakeholder objectives.

• Analyzes and resolves end user problems related to data quality, accessibility and interpretation.

• Adjudicates and processes requests from internal/external clients, stakeholders and users.

• Collaborates closely with the development, operations, onboarding and project teams in delivery of project/implementation including communication plans for stakeholders to ensure buy-in and awareness of features/changes.

• Prepares/maintains system documentation, user guides, process maps, operations documents and training manuals.

• Provides business and technical content for the assembly of test plans.

• Facilitates and supports business and clinical participation in the execution of test plans.

• Drives momentum through effective elicitation of requirements and adaptive strategies to obtain stakeholder input to meet project deadlines and schedules.

• Collaborates with the team to ensure a consistent approach to executing work assignments.

• Assists with the development and identification of product synergies to ensure efficient product delivery.

• Collaborates with other cross-functional teams in delivery of tasks/projects.

• Recommends changes to product procedures and features.

• Envisions product improvements and innovations that improve services and processes for internal and external partners.

• Actively engages in product team discussions and recommends process efficiencies, product features and changes to product features to improve the user experience, operation and maintainability of the product.

• Maintains understanding of the product and its policy, procedures and standards, and business domain knowledge for own edification and knowledge sharing with their team, new team members and cross-functional teams.

Here is what you will need to be successful:

Education and Experience:

• Bachelor’s degree in Business, Health-related fields, Engineering, Computer Science, or related discipline, or equivalent experience.

• 5+ years of experience with requirements elicitation and analysis techniques.

• 5+ years of experience in process design, re-engineering, implementation, and documentation.

• 5+ Information Technology Business Analysis.

• Experience in data analysis and business intelligence.

• Excellent knowledge of documentation tooling such as Confluence Wiki or similar tools.

• Excellent knowledge of JIRA or similar bug tracking tools.

• Excellent knowledge of Process Mapping Techniques.

• Excellent knowledge of SDLC.

• Knowledge of SQL, VBA, SharePoint, MS Office Suite an asset.

• Good knowledge of ITSM practices.

Knowledge and Skills

• Ability to manage simultaneous projects from initiation to completion.

• Strong problem solving and analytical skills with the ability to clearly communicate and share solutions.

• Strong interpersonal, fact finding and interviewing skills.

• Excellent organizational and multitasking skills.

• Ability to lead and conduct business analysis in order to assess client’s business problems/opportunities and document the business requirements to support development of technical solutions.

• Ability to utilize appropriate processes for requirements gathering including but not limited to JAD sessions, interviews, mockups, etc.

• Ability to lead by example, demonstrating integrity, creativity, and enthusiasm in achieving results.

• Ability to quickly shift priorities and adapt to changes to meet organizational and department requirements.

• Ability to act independently with minimum supervision.

• Ability to determine when to escalate broader impacting decisions to management.

• Ability to handle interpersonal relationships judiciously and empathetically within product/project teams, cross-portfolio interaction, external client and stakeholder interaction.

#LI-hybrid

#LI- AP1

#OH-IND-DIG

Location: Ontario (currently hybrid; subject to change)

Employment Type:

Permanent Full time

Contract Length:

N/A

Salary Band:

Band 5

External Application Deadline Date:

June 20, 2025

All applicants must be a resident of Ontario to be considered for roles at Ontario Health.

Ontario Health encourages applications from candidates who are First Nations, Métis, Inuit, and urban Indigenous; Francophone; members ofBlack and racializedgroups; 2SLGBTQIA+ communities; trans and nonbinary individuals;and people living with disabilities.

Ontario Health is an accessible employer, and we offer accommodation in all aspects of employment, including the recruitment process. If you require a disability related accommodation in order to participate in the recruitment process, please email [e-mail] and a member of the team will connect with you within 48 hours.

Get in Touch

Introduce yourself to our Talent Acquisition team and we will get in touch if there is a role that seems like a good match.

About Us

Ontario Health is the provincial agency responsible for ensuring Ontarians receive high-quality health care services where and when they need them. Since it was established in June 2019, Ontario Health has brought together the strengths of many existing health care organizations to work together to build a better health care system for all Ontarians. Building on the expertise and knowledge of our people, we are committed to applying the best of what we collectively do, and in partnership with others, to transform the health system and improve the quality and delivery of care for patients, families, and health care providers.