Senior Bell Captain - Lead Front Desk & Guest Services

Sutton Place; Canada; Hybrid; CAD 25,000 - 36,000; Full time

Benefits offered by this job

Group rates

Restaurant discount

Complimentary stays

RRSP Matching

Employee Assistance Program (EAP)

Tuition credit

Job summary

Sutton Place is seeking a Bell Captain for Winter 26/27. This role leads bell staff and ensures guests receive efficient luggage and arrival/departure services, shaping the first and last impressions of the hotel.

The Bell Captain supervises and schedules bell staff, maintains grooming standards, and coordinates VIP guest arrangements, with opportunities for growth within a respected Canadian-owned hospitality group.

Qualifications

• High School Diploma, GED or equivalent.
• Must be eligible to work in Canada with SIN documentation.
• Hospitality experience preferred (bell attendant or concierge).
• Strong leadership and communication skills.
• Ability to adapt in a dynamic environment.

Responsibilities

• Greet guests upon arrival and departure.
• Assist with luggage handling and storage.
• Escort guests to rooms and explain room features.
• Provide information about hotel services and local attractions.
• Coordinate transportation and group arrivals.

Skills

Leadership

Communication

Conflict resolution

Hospitality experience

Education

High School Diploma

Job description

Sutton Place is seeking a Bell Captain for Winter 26/27. This role leads bell staff and ensures guests receive efficient luggage and arrival/departure services, shaping the first and last impressions of the hotel.

The Bell Captain supervises and schedules bell staff, maintains grooming standards, and coordinates VIP guest arrangements, with opportunities for growth within a respected Canadian-owned hospitality group.