Premium Guest Services Concierge

Sutton Place; British Columbia; On-site; CAD 22,000 - 32,000; Full time

Benefits offered by this job

Group Life Insurance

RRSP Matching

Complimentary Stays

Employee Assistance Program (EAP)

Job summary

Northland Properties in British Columbia is hiring a Bellperson to assist guests with luggage, escort to rooms, and provide information to ensure a welcoming arrival and departure experience. As a front-of-house hospitality professional, you will be among the first and last team members guests interact with, delivering personalized service.

Candidates should have a valid BC Driver’s License, ability to handle luggage, and strong communication skills.

Qualifications

• Valid Class 5 BC Driver’s License with a clean driver’s abstract (preferred).
• Ability to operate a standard transmission vehicle (preferred).
• Must be eligible to work in Canada - can provide SIN documentation
• Good working knowledge of hospitality industry principles, methods, practices, and techniques
• Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required.
• Able to effectively communicate both verbally and in writing.

Responsibilities

• Assist with guest arrival and departures including transportation of guest luggage, equipment & belongings.
• Greet and communicate with all guests, providing personalized service in a professional manner.
• Be knowledgeable of community and/or resort attractions and events.
• Work closely and professionally with various departments.
• Maintain a clean and organized work environment.
• Ensure public spaces are well presented.
• Respond to guest inquiries, requests & complaints in a prompt & courteous manner.
• Assist other operating departments & teams as required.
• Effectively and professionally communicate with guests via phone, in person and in writing.
• Delivering items to guest rooms and attending to requests.
• Perform all other duties as assigned or needed.

Skills

Valid BC driver’s license

Drive standard transmission

Work authorization Canada

Hospitality knowledge

Client needs analysis

Verbal & written communication

Luggage handling physical

Job description

Northland Properties in British Columbia is hiring a Bellperson to assist guests with luggage, escort to rooms, and provide information to ensure a welcoming arrival and departure experience. As a front-of-house hospitality professional, you will be among the first and last team members guests interact with, delivering personalized service.

Candidates should have a valid BC Driver’s License, ability to handle luggage, and strong communication skills.