Senior Banking Operations Specialist

TD Bank; Mississauga; On-site; CAD 47,000 - 67,000; Full time

Job summary

TD Bank in Mississauga, Ontario, is seeking an Operations/Banking support professional to handle a broad range of transactions within the Operations function. The role emphasizes professional partner communication, adherence to SLAs, and escalation of issues to maintain service quality.

Key responsibilities include prioritizing workload, analyzing process drivers, and supporting partners with inbound and outbound requests within authority levels.

Qualifications

• Provide operational support and handle general to specialized transactions within Operations.
• Communicate professionally with partners, understanding customer needs and TD products.
• Execute complex transactions and overrides on time in line with SLAs.
• Refer or escalate processing issues to ensure service quality and resolution.
• Identify opportunities to improve service delivery and efficiency.
• Analyze process drivers, identify root causes, and recommend solutions.
• Support partners with inbound and outbound requests and adjustments within authority.

Responsibilities

• Prioritize and complete workload to meet SLA requirements for service and productivity.
• Stay informed on internal and industry regulations, trends, and risks affecting policies.
• Maintain confidentiality and exercise discretion in handling information.
• Contribute to development and implementation of standards to maximize service availability.
• Assist in creating presentations and communications for management or broader audiences.
• Identify and manage risks, ensuring resolution of escalated issues.
• Follow enterprise frameworks related to operations and support change management projects.

Job description

TD Bank in Mississauga, Ontario, is seeking an Operations/Banking support professional to handle a broad range of transactions within the Operations function. The role emphasizes professional partner communication, adherence to SLAs, and escalation of issues to maintain service quality.

Key responsibilities include prioritizing workload, analyzing process drivers, and supporting partners with inbound and outbound requests within authority levels.