Senior Banking Client Advisor

Canadian Imperial Bank of Commerce; Edmonton; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive salary

Incentive pay

Banking benefits

Benefits program*

Defined benefit pension plan*

Employee share purchase plan

Vacation offering

Wellbeing support

MomentMakers, recognition program

Job summary

Canadian Imperial Bank of Commerce (CIBC) is seeking a Senior Client Service Representative to support clients at Edmonton-Millwoods Main St. You’ll engage with clients, handle transactions, and connect them with the right teams to reach their financial goals.

You’ll work on-site full-time in banking centres with flexible hours, including some evenings and weekends, and occasional travel between centres within a reasonable distance.

Qualifications

• Strong customer service orientation and client-first mindset.
• Ability to explain banking products and services clearly to clients.
• Willingness to work banking centre hours, including evenings and weekends.

Responsibilities

• Client engagement — Help clients manage their accounts and products.
• Problem solving — Listen, ask questions and take ownership of client issues.
• Leveraging technology — Become a technology expert and guide clients in using mobile banking apps.

Skills

Client engagement

Problem solving

Leveraging technology

Customer experience (CX)

Digital literacy

Empathy

Interpersonal communication

Financial products

Standards compliance

Transaction services

Job description

Canadian Imperial Bank of Commerce (CIBC) is seeking a Senior Client Service Representative to support clients at Edmonton-Millwoods Main St. You’ll engage with clients, handle transactions, and connect them with the right teams to reach their financial goals.

You’ll work on-site full-time in banking centres with flexible hours, including some evenings and weekends, and occasional travel between centres within a reasonable distance.