Senior Client Service Representative [Hourly]

Canadian Imperial Bank of Commerce; Edmonton; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive salary

Incentive pay

Banking benefits

Benefits program*

Defined benefit pension plan*

Employee share purchase plan

Vacation offering

Wellbeing support

MomentMakers, recognition program

Job summary

Canadian Imperial Bank of Commerce (CIBC) is seeking a Senior Client Service Representative to support clients at Edmonton-Millwoods Main St. You’ll engage with clients, handle transactions, and connect them with the right teams to reach their financial goals.

You’ll work on-site full-time in banking centres with flexible hours, including some evenings and weekends, and occasional travel between centres within a reasonable distance.

Qualifications

• Strong customer service orientation and client-first mindset.
• Ability to explain banking products and services clearly to clients.
• Willingness to work banking centre hours, including evenings and weekends.

Responsibilities

• Client engagement — Help clients manage their accounts and products.
• Problem solving — Listen, ask questions and take ownership of client issues.
• Leveraging technology — Become a technology expert and guide clients in using mobile banking apps.

Skills

Client engagement

Problem solving

Leveraging technology

Customer experience (CX)

Digital literacy

Empathy

Interpersonal communication

Financial products

Standards compliance

Transaction services

Job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com

What you’ll be doing

As a member of the Personal and Business Banking Team, you’ll use your expertise in financial services products and customer service to help clients as they manage their day-to-day banking needs.

As a Senior Client Service Representative, whether it’s taking the lead to answer questions, assisting with transactions, or proactively connecting clients with the right team members, you’ll be the first line of support as clients work towards their financial goals.

You’re flexible to work our banking centre hours which may include evenings and weekends.

To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance.

At CIBC we enable the work environment most optimal for you to thrive in your role.

To successfully perform the work, you’ll be on-site full-time.

How you’ll succeed

• Client engagement - Help clients manage their accounts and products.
• Problem solving - Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to find better solutions.
• Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.

Who you are

You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, it’s the right thing to do. You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference. You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You connect with others through respect and authenticity. You love to learn. You’re passionate about growing your knowledge. You have a strong sense of curiosity. You engage with your heart and mind. You care about people and understand different perspectives. You listen and learn from the experiences of others. Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• competitive salary
• incentive pay
• banking benefits
• a benefits program*
• defined benefit pension plan*
• an employee share purchase plan
• a vacation offering
• wellbeing support
• MomentMakers, our social, points-based recognition program

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]

CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency). We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Edmonton-Millwoods Main St

Employment Type

Regular

Weekly Hours

20

Skills

• Client Issue Resolution
• Client Service
• Customer Experience (CX)
• Digital Literacy
• Empathy
• Financial Products
• Interpersonal Communication
• Standards Compliance
• Transaction Services

Job Summary

At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 48,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.