Senior Associate, Merchant Strategy & Operations

Rocket Lab; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading company in logistics and technology is seeking a Merchant Growth Operator to join their team in Toronto. This role focuses on leveraging data to drive merchant sales and optimize promotional spending. Candidates should have a strong background in analytical problem-solving, with demonstrable success in fast-paced environments. The position offers competitive compensation and a range of employee benefits.

Benefits

Comprehensive health benefits

Generous compensation packages

Paid parental leave

Wellness expense reimbursement

Qualifications

• 3+ years experience in consulting, strategy, analytics or business operations.
• Track record of managing cross-functional teams in a fast-paced environment.
• Ability to analyze complex datasets to deliver actionable insights.

Responsibilities

• Devise and execute merchant growth initiatives for sales optimization.
• Manage promotions budget and develop new strategies.
• Lead market intelligence efforts and data-driven experiments.

Skills

Analytical problem solving

Data-driven decision making

Cross-functional initiative management

Education

Bachelor's Degree or higher

Tools

SQL

Financial modeling

Job description

About the Team

The Merchant is at the core of DoorDash. The Merchant Team, one of the largest in the company, powers many facets of our business and is one of the primary drivers of growth and revenue. On the Merchant Strategy & Ops team, our mission is to have best-in class restaurant selection, build cutting edge services for our merchants to grow their business, and help our partners operate seamlessly.

About the Role

We are looking for an operator with a strong bias to action who loves using data to solve problems. You’ll join our Merchant Growth team, where we operate relentlessly towards sustainably growing our merchants' sales by optimizing how we deploy our promotions budget, owning product go-to-market plans and incubating new ideas to help our partners grow. Specifically, you will take ownership of our Merchant Growth and Promos function, which will involve creating and executing new promotions strategies, optimizing existing ones, managing one of the largest budgets to generate the most efficient growth for the business and leading other initiatives that will accelerate the growth of our merchants’ businesses.

You’re excited about this opportunity because you will…

• Strategize – Devise and execute initiatives against the overall sales org strategy for “winning the merchant"
• Experiment – Use data-driven decision-making and sound business judgment to run tests and lead market intelligence efforts
• Optimize – Build the best merchant growth engine so DoorDash continues to offer the highest quality selection for its customers and retain our merchants
• Partner: You love equipping other teams with what they need to be successful. You are able to take feedback and put it into action.

We’re excited about you because you have…

• 3+ years of experience in consulting, strategy, finance, analytics or business operations experience
• A proven track record of analytical problem solving, managing cross-functional initiatives, and succeeding in a fast moving environment
• Bachelor's Degree or higher
• An analytical mindset and can deliver actionable recommendations out of complex datasets; SQL experience is preferred as well as financial modeling experience

Why You’ll Love Working at DoorDash

• We are leaders - Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.
• We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day.
• We are learners - We’re not afraid to dig in and uncover the truth, even if it’s scary or inconvenient. Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute.
• We are customer-obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.
• We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.
• We offer great compensation packages and comprehensive health benefits.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

If you need any accommodations, please inform your recruiting contact upon initial connection.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

If you need any accommodations, please inform your recruiting contact upon initial connection.

We use Covey as part of our hiring and/or promotional process for jobs in certain locations.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144

To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.