Senior Application Support Specialist

RBC; Toronto; On-site; CAD 80,000 - 110,000; Full time

Job summary

RBC is looking for a Specialist in Application Maintenance to join their Wealth Management Trading group. The successful candidate will leverage their advanced knowledge in Windows and Unix/Linux to provide 24/7 application support and lead transformation initiatives. Key responsibilities include ensuring system reliability, managing release activities, and supporting trading applications to ensure they meet business requirements.

Benefits

Comprehensive Total Rewards Program

Competitive Compensation

A world-class training program

Opportunities for challenging work

Qualifications

• 3 to 5 years as a software engineer with advanced knowledge of Windows and Unix/Linux technologies.
• Experience supporting large projects/programs with multiple applications.
• SRE capabilities focused on system reliability and automation.

Responsibilities

• Maintains application support and leads Transformation/SRE initiatives.
• Participates in troubleshooting and application problem isolation.
• Manages release activities in various environments.

Skills

Application Maintenance

Technical Support

Troubleshooting

Performance Tuning

Tools

Jenkins

Ansible

GitHub

Job description

Job Summary

Job Description

What is the opportunity?

An opportunity exists for a Specialist, Application Maintenance within the RBC Wealth Management Trading group. This role requires the candidate with advanced Windows and Unix/Linux based development background to provide expert knowledge to lead Transformation/SRE initiatives and providing 7x24 application support for the Wealth Management trading applications which integrates with various RBC internal applications. You will also be responsible for the maintenance and support of UAT, IST and production environments. You will also be responsible for all implementing changes arising from projects; enhancements and fixes to all environments. You will participate in troubleshooting and fault isolation process of application problems as well as investigation and analysis of application failures.

What will you do?

• Responsible for the maintenance, Technology Currency, Risk and Cyber Security, and transformation/SRE initiatives for assigned applications as well as contribution to Application Roadmaps and AppDev Initiatives.
• Supports trading applications, works closely with Sr. Business Analysts on complex production gaps or issues.
• Proactively assesses research and analyses business and system issues/needs, exploring alternative options to recommend solutions and designs that meet business requirements.
• Manages and supports release activities in Prod/UAT/Pre Prod environments. Supports QA testing in QA/Pre Prod environments.
• Develops implementation and contingency plans ensuring verification is performed. Manages joint production, testing and deployment projects and co-ordinates implementations.
• Provides input and co-ordinates with DBA in creating new and modifying existing database structures based on required functionality.
• Performs performance tuning (working with SAs/DBAs/Infrastructure) to improve performance over multiple functions.
• Provides on-call expertise of applications, database, etc. specifically in business critical situations. Ensures accurate technical documentation or Production system and processes and coordinates/provides end-user application training as required.
• Works closely with functional areas (Trading Desk, Operations, Risk, Finance) to coordinated requirement gathering and new functionality implementation. Organizes and participates in walkthrough reviews of all technical specifications, programs and unit test plans.

What do you need to succeed?

Must have:

• Minimum 3 to 5 years of experience as a software engineer with advanced technical knowledge and skillset with Windows Technologies - Windows 11, .NET Framework, C#, ASP.NET, MS SQL.
• SRE capabilities focusing on system reliability, monitoring, detection, automation, and tooling - Jenkins, Rundeck, Ansible, PagerDuty, Dynatrace monitoring.
• Strong technical skills with Unix/Linux, AIX, Cloud, Knowledge of deployment tools Deployment tools: UCD, Helios, GitHub.
• Professional experience on large projects/programs with multiple applications and interfaces, Communication and presentation/facilitation skills and experience.
• Ability to recommend technology solutions that meet sponsor/stakeholder needs, Conflict and issues resolution and escalation

Nice to Have:

• Previous exposure to various trading environment such as Equity, Options, Mutual Funds and Fixed Income Trade Flows from order to settlement is a good to have.
• Knowledge of Red Hat OpenShift, Java, JWS, Tomcat, IntelliJ IDEA, Kafka, IBM MQ, Mongo DB, FIX, IBM DB2 to assist with the support and maintenance of Unix/Linux based applications.
• Experience working in an Agile – Scrum environment, Understanding of IT Standards, Methodologies.
• Experience with SOX, Cyber, SRE, and Audit requirements

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Opportunities to do challenging work

#LI-POST

Job Skills

Computer Operations, Customer Service, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems Software

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-06-18

Application Deadline:

2025-07-31

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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