Senior Associate, IT, EUT Analyst (Technology Support Specialist)

MUFG Investor Services; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading company in financial services is seeking a Senior Associate IT EUT Analyst who will provide onsite support in Toronto. The role involves troubleshooting and supporting end-user issues while providing executive support to senior management. Ideal candidates will hold a degree in IT and possess strong technical knowledge, particularly in Windows systems and Office 365. This position offers an attractive compensation package that includes medical and pension schemes, among other benefits.

Benefits

Medical insurance

Group pension scheme

Paid holidays

Gym membership assistance

Qualifications

• Solid technical knowledge in Windows (10/11 Server) and Microsoft 365.
• Experience in technical support for laptops, desktops, smartphones, and networking.
• Certifications in MCSE, Microsoft 365/Azure, AWS, CCNA desired.

Responsibilities

• Onsite office support and troubleshooting of end user related issues.
• Prioritize and resolve incidents for both in-office and remote users.
• Provide executive support to senior management for all IT-related matters.

Skills

Troubleshooting

Technical Support

Networking

Windows Systems

Office 365

Education

Diploma / Degree in IT discipline

Tools

IT ticketing systems (Manage Engine, JIRA, ServiceNow)

Azure Active Directory

Microsoft 365

Citrix XenApp

Job description

Reporting to the EUT Lead as a Senior Associate IT EUT Analyst you will :

Key Responsibilities :

• Onsite office support Attendance required Mon Fri (8.30am start) with ShiftRotation
• Troubleshoot and support End User related issues.
• Provide firstline support for Laptops PCs Printers Office 365 Active Directory Networking and Ticketing.
• Provide Executive support to Senior Management and be the point of contact onsite for all ITrelated matters.

IT services and support activities :

• Troubleshoot and support End User related issues.
• Pick up acknowledge and resolve incidents and requests promptly for users working from the office or remotely.
• Thoroughly document all troubleshooting steps and create knowledge base articles of resolutions.
• Prioritize issues and work with Support Team Leads Application Managers IT Operations Vendors and other teams to resolve issues minimizing escalations.
• Escalate highpriority issues to Support Team Leads and Senior Management.
• Provide firstline support for Laptops PCs Printers Office 365 Active Directory Networking and Ticketing.
• Assist with onboarding and offboarding new starters including preparing equipment for new starters and account creation or removal in supported applications.
• Provide Executive support to Senior Management and be the point of contact onsite for all ITrelated matters.
• Perform health checks and monitor automated system and application alerts resolving issues where possible.

LIHybrid

Qualifications : You Have :

• A Diploma / Degree in an appropriate IT discipline.
• Solid technical knowledge in Windows (1011 Server) Azure Active Directory Microsoft 365 Exchange MS Teams MDM MAM Auto Pilot Intune JAMF Microsoft Virtual Desktop Citrix XenApp and Monitoring tools.
• Experience working with IT ticketing systems such as Manage Engine JIRA Service Desk or ServiceNow.
• Proven experience in technical support activities for laptops desktops smartphones telephony and networking.
• Working knowledge of ITIL processes

Desired :

• Certifications in MCSE Microsoft 365 / Azure AWS CCNA and rolebased certifications
• ITIL Certification
• Experience in AWS Cloud platform.

Additional Information :

At MUFG Investor Services we are exceptionally proud of our approach to Hybrid Working. It enables the flexibility to thrive from wherever our employees work and stay connected to their team and our culture. When we make Hybrid Working plans we get to know the individual and pride ourselves in underpinning all our decisions with fairness and consistency.

MUFG Investor Services provides all of its employees with an extremely attractive compensation package. In addition to base salary there is a group medical insurance scheme group pension scheme reimbursement of professional subscriptions paid holidays and assistance towards gym memberships.

We thank all candidates for applying; however only those proceeding to the interview stage will be contacted. If you are contacted for a job opportunity please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only to provide an accessible candidate experience.

MUFG is an equal opportunity employer.

Remote Work : Employment Type :

Key Skills

Fund Management,Corporate Sales,HR Recruitment,Linux,Airlines

Experience : years

Vacancy : 1

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Associate Technology • Toronto, Ontario, Canada