Cloud Application Support Specialist

Bond Brand Loyalty Inc.; Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading company specializes in designing innovative solutions to enhance brand loyalty. Join the team as an Application Support Specialist where you'll leverage your expertise in debugging and application support to shape the future of loyalty solutions. Ideal candidates will possess significant experience in Azure and be capable of working in a fast-paced environment.

Qualifications

• Over 3 years diagnosing and debugging software issues.
• Experience with multi-tier web and Windows applications.
• Ability to develop complex SQL queries.

Responsibilities

• Provide level 2 and 3 support for existing business solutions.
• Investigate and troubleshoot technical issues and suggest improvements.
• Mentor and support junior staff members.

Skills

Debugging

Troubleshooting

Problem-Solving

Communication

Mentoring

Analytical Skills

Education

Post-secondary education in Computer Science or equivalent

Tools

Visual Studio

ASP.Net

C#

Microsoft SQL Server

Azure

PowerShell

Terraform

Job description

Toronto/Remote/Hybrid
25 King Street West
Toronto, ON M5L 2A1, CAN

Description

Bond is proudly recognized as a Great Place to Work and a Best Managed Company. We’re approximately 800 employees working together to make the world a more loyal place. Join a talented team with diverse skills in research, creative, digital, and more. This role offers an excellent opportunity to grow, learn, and impact our clients’ business challenges.

At Bond, we value diversity and foster an inclusive environment where employees feel valued and heard. We believe that diversity and inclusion are key to creating equal opportunities and positive employment experiences. We encourage applications from Indigenous peoples, racialized individuals, persons with disabilities, members of gender and sexually diverse communities, and those with intersectional identities.

Please contact our People & Values team for accommodations if needed.

At Bond, we design innovative solutions to help clients build stronger brand loyalty. As an Application Support Specialist, you will play a key role in shaping the future of loyalty solutions.

Typical daily responsibilities include:

• Working independently or with a team in a fast-paced environment, supported by managers and colleagues
• Providing level 2 and 3 support for existing business solutions
• Investigating and troubleshooting technical issues, and suggesting improvements
• Debugging Python, Data Warehouse scripts, ASP.Net/C# code, and SQL stored procedures to identify root causes and solutions
• Mentoring and supporting junior staff members
• Automating and identifying gaps in application monitoring processes
• Researching and learning new tools to enhance operational solutions
• Collaborating with Digital Development, Infrastructure, Client Services, and other teams
• Adhering to internal technical standards and policies to ensure quality and security
• Participating in on-call duties on a rotation schedule
• Sharing knowledge and skills to challenge and improve the team

Ideal candidate profile:

• Over 3 years of experience diagnosing, isolating, and debugging software issues in multi-tier Web and Windows applications
• Over 3 years of experience with Visual Studio, ASP.Net, C#, and Microsoft SQL Server
• At least 2 years designing and supporting Azure environments, including IaaS and PaaS
• Azure Certification (AZ900, AZ400) is preferred
• Strong understanding of Azure services, tools, and best practices
• Proficiency with PowerShell, Python, or similar scripting languages is a plus
• Experience with infrastructure configuration management tools like Terraform, Ansible, or Salt
• Experience supporting enterprise and cloud services, including ETL processes with SSIS
• Ability to adapt to changing priorities and develop complex SQL queries and troubleshoot stored procedures
• Understanding infrastructure issues in Windows Server environments, IIS, load balancing, certificates, and connectivity
• Excellent analytical, problem-solving, and communication skills
• Proven success managing multiple complex activities under tight deadlines
• Experience working in large, multidisciplinary teams
• Post-secondary education in Computer Science or equivalent