Senior Application Specialist

SickKids Foundation; Toronto; On-site; CAD 81,000 - 102,000; Full time

Job summary

An established industry player is seeking a Senior Application Specialist to enhance its CRM and Marketing platforms. This role involves leading software development projects, ensuring seamless data integration, and providing technical support to drive impactful fundraising initiatives. The ideal candidate will possess strong technical skills, project management expertise, and a passion for innovative solutions that make a difference in child health. With a commitment to equity and inclusion, this organization offers a competitive compensation package and a supportive work environment where you can thrive and grow.

Benefits

Flexible work arrangements

Tuition reimbursement

Pension plan

Comprehensive benefit package

Birth parent/parental top up

Qualifications

• 5+ years of experience with Enterprise Customer/Donor Management applications.
• Strong critical thinking and problem-solving skills.
• Exceptional communication skills for complex information.

Responsibilities

• Lead development and support of enterprise and web applications.
• Manage project scope, schedule, and cost effectively.
• Ensure integrity and accuracy of customer data.

Skills

CRM and Marketing Platforms

Project Management

Data Management

Compliance and Security

Technical Support

Marketing Automation

User Acceptance Testing

Education

University degree in Computer Science

College diploma in related discipline

Tools

Blackbaud CRM

Salesforce Marketing Cloud

Funraisin

Job description

Join to apply for the Senior Application Specialist role at SickKids Foundation

Job Description

SICKKIDS FOUNDATION IS ON THE HUNT FOR AN EXTRAORDINARY

SENIOR APPLICATION SPECIALIST

About Us

SickKids Foundation, with over 50 years of philanthropic impact in 2023, is Canada's largest charitable funder of child health research, learning and care, raising over $200 million last year. As a national charity, SickKids Foundation invests in national and international initiatives to benefit children in Canada and around the world. As the fundraising partner to The Hospital for Sick Children (SickKids), we are aligned in supporting Precision Child Health (PCH), the future of tailoring medicine to each child's unique traits so SickKids can diagnose faster, treat smarter, and predict better.

We are driven by our core values of integrity, collaboration, excellence, innovation, and inclusion, with goals of delivering a superior donor experience, investing in our people and culture, driving innovative and sustainable fundraising, and leading in digital charity.

SickKids Foundation is committed to an inclusive culture by embedding equity, diversity and inclusion in our policies, practices, and behaviours. We aim to build awareness and skills in this area, both internally and with our partners. Our commitment extends to creating a safe, positive work environment. For details on our Equity, Diversity & Inclusion commitment, please click here.

We’re committed to attracting and retaining passionate individuals to help create a healthier future. That’s why SickKids Foundation is looking for a new Senior Application Specialist.

Position Status: Permanent Full-Time

Available: Immediately

Description of the Position:

As a Senior Application Specialist for CRM and Marketing you will bring technical expertise and leadership to drive development, implementation, and support of the Foundation’s enterprise and web applications.

You will lead projects across the full software development lifecycle, deliver technical and end-user support and ensure seamless data integration.

This role demands a high level of technical proficiency, strong business acumen, and a passion for delivering solutions that make a difference.

Required Skills

• Leads, analyzes, consults and negotiates with stakeholders on their business needs and technical requests for fundraising and marketing platforms.
• Act as a liaison between business stakeholders, technical teams, and vendors to ensure solutions align with organizational objectives.
• Design and implement marketing automation workflows and journeys.
• Participates in the development, implementation, configuration, testing, end user training and on-going support for applications.
• Provides troubleshooting and problem-solving support for applications and any data related issues.
• Manage and execute ongoing patch testing for CRM and Marketing Technology applications.

Project Management

• Responsible for day-to-day project management of scope, schedule, cost, and status updates.
• Manage multiple streams of work simultaneously, effectively tracking and prioritizing tasks and timelines.
• Demonstrate a high level of responsiveness and accountability for both assigned tasks and key information management.
• Responsible for the mitigation of risk through early identification of potential issues impacting cost, scope, schedule, and quality.

Training and Documentation

• Supports business users in User Acceptance Testing.
• Create and maintain documentation for processes and journeys built in the marketing platform.
• Deliver end-user training for new hires and during new application rollouts.

Data Management

• Ensure the integrity and accuracy of customer data within the CRM and Marketing Technology platforms.
• Collaborate with data teams to integrate and synchronize data across multiple systems.
• Conducts regular audits to maintain data quality and compliance with data privacy regulations.

Compliance and Security

• Understanding of data protection regulations (e.g., CASL, CAN-SPAM) and experience implementing compliance measures.
• Knowledge of security best practices within the CRM and Marketing Technology application platforms.

Continuous Learning

• Demonstrate a strong interest in developing new technical skills and maintaining a growth mindset.
• Proactively remain current with the latest Marketing Technology platform features and best practices.

Qualifications

While we know that for any job posting no one candidate will possess the qualifications being sought in equal measure, below is an outline of the qualifications we believe are important for a candidate to bring to the position or for the successful candidate to develop while in the role:

• University degree or college diploma in Computer Science or related discipline combined with demonstrated work experience.
• 5+ years of experience supporting Enterprise Customer/Donor Management & Marketing Technology Applications (like Blackbaud CRM, Salesforce Marketing Cloud, Funraisin)
• 5+ years of experience with online fundraising platforms.
• 5+ years of direct experience with the software development lifecycle including: requirements gathering, analysis and design, testing, end user training, deployment planning, patch testing and support.
• Strong critical thinker and creative problem skills.
• Ability to give and receive constructive feedback, to self-reflect and integrate new information.
• High level of organization and attention to detail.
• Exceptional communication skills with the ability to explain complex information concisely and clearly.
• Ability to read and respond to business user feedback or concerns with clarity.

We’re looking for a passionate individual who is interested in moving the dial and making a difference. We are an environment that looks to attract hardworking and committed people; people who want to challenge themselves and grow with a globally recognized brand that continues to change the world. If this describes you, consider joining our team. We look forward to reviewing your application.

Total Compensation Package: Hiring Salary Range: $81,251.00 – $101,566.00; with the ability to progress to a maximum of $116,803.00. To ensure fair and equitable pay at SickKids Foundation, placement on the salary range will be based on your years of experience, skills, and qualifications relevant to the Senior, Application Specialist.

To help you lead in the fight for kids’ health and to support your health, wellness, and career growth, in addition to competitive compensation, we offer a comprehensive benefit package (includes a flex benefit plan), tuition reimbursement, flexible work arrangements, pension plan and birth parent/parental top up – to name a few!

Hours: 35-hour work week, flexible work options available

Date Posted: April 29, 2025

Available: Internal and External Candidates

Deadline: May 13, 2025

Please apply on-line by visiting our website: www.sickkidsfoundation.com

SickKids Foundation is committed to its people and the talents, capabilities, and perspectives they bring to our mission. We live that commitment by being open and accessible to all, by valuing and respecting every individual, and by equally supporting every employee. As an organization proud to have joined the BlackNorth Initiative’s CEO pledge, we uphold our commitment by inviting and encouraging individuals from diverse lived experiences from Black, Indigenous, communities of colour, people with disabilities, 2SLGBTQIA+ community and all candidates who may contribute to the further diversification of the Foundation’s community.

Candidates who require accommodation during the recruitment process should contact the Human Resources Department at: [e-mail]