Senior Application Specialist

SickKids Foundation; Toronto; On-site; CAD 81,000 - 102,000; Full time

Job summary

An established industry player is seeking a Senior Application Specialist to enhance its CRM and marketing efforts. This role involves leading projects, providing technical support, and ensuring data integrity across various platforms. The ideal candidate will have extensive experience in enterprise applications and a passion for problem-solving. Join a team dedicated to making a significant impact in child health, where your contributions will help shape the future of healthcare. Embrace a flexible work environment and a commitment to diversity and inclusion as you help drive innovative solutions.

Benefits

Comprehensive benefits package

Tuition reimbursement

Flexible work options

Pension plan

Parental top-up

Qualifications

• 5+ years supporting Enterprise Customer/Donor Management applications.
• Experience with software development lifecycle and online fundraising platforms.

Responsibilities

• Lead projects across the software development lifecycle and provide technical support.
• Ensure data integrity and compliance with data privacy regulations.

Skills

CRM and Marketing Technology

Project Management

Data Management

Communication Skills

Problem Solving

Education

University degree in Computer Science

College diploma in related discipline

Tools

Blackbaud CRM

Salesforce Marketing Cloud

Funraisin

Job description

SICKKIDS FOUNDATION IS ON THE HUNT FOR AN EXTRAORDINARY

SENIOR APPLICATION SPECIALIST

ABOUT US

SickKids Foundation, with over 50 years of philanthropic impact in 2023, is Canada's largest charitable funder of child health research, learning and care, raising over $200 million last year. As a national charity, SickKids Foundation invests in national and international initiatives to benefit children in Canada and around the world. As the fundraising partner to The Hospital for Sick Children (SickKids), we are aligned in supporting Precision Child Health (PCH), the future of tailoring medicine to each child's unique traits so SickKids can diagnose faster, treat smarter, and predict better.

We are driven by our core values of integrity, collaboration, excellence, innovation, and inclusion, with goals of delivering a superior donor experience, investing in our people and culture, driving innovative and sustainable fundraising, and leading in digital charity.

SickKids Foundation is committed to an inclusive culture by embedding equity, diversity and inclusion in our policies, practices, and behaviours. We aim to build awareness and skills in this area, both internally and with our partners. Our commitment extends to creating a safe, positive work environment. For details on our Equity, Diversity & Inclusion commitment, please click here.

We’re committed to attracting and retaining passionate individuals to help create a healthier future. That’s why SickKids Foundation is looking for a new Senior Application Specialist.

Position Status: Permanent Full-Time

Available: Immediately

Description of the Position:

As a Senior Application Specialist for CRM and Marketing, you will bring technical expertise and leadership to drive development, implementation, and support of the Foundation’s enterprise and web applications.

You will lead projects across the full software development lifecycle, deliver technical and end-user support, and ensure seamless data integration.

This role demands a high level of technical proficiency, strong business acumen, and a passion for delivering solutions that make a difference.

Required Skills

You will:

General Requirements:

• Strong critical thinker and creative problem skills.
• Ability to give and receive constructive feedback, to self-reflect and integrate new information.
• High level of organization and attention to detail.

Communication and Collaboration:

• Exceptional communication skills with the ability to explain complex information concisely and clearly.
• Ability to read and respond to business user feedback or concerns with clarity.

Business Requirements and Development:

• Leads, analyzes, consults, and negotiates with stakeholders on their business needs and technical requests for fundraising and marketing platforms.
• Acts as a liaison between business stakeholders, technical teams, and vendors to ensure solutions align with organizational objectives.
• Designs and implements marketing automation workflows and journeys.
• Participates in the development, implementation, configuration, testing, end-user training, and ongoing support for applications.
• Provides troubleshooting and problem-solving support for applications and data-related issues.
• Manages and executes ongoing patch testing for CRM and Marketing Technology applications.

Project Management:

• Responsible for day-to-day project management of scope, schedule, cost, and status updates.
• Manages multiple streams of work simultaneously, effectively tracking and prioritizing tasks and timelines.
• Demonstrates a high level of responsiveness and accountability for tasks and information management.
• Responsible for mitigating risks through early identification of potential issues impacting cost, scope, schedule, and quality.

Training and Documentation:

• Supports business users in User Acceptance Testing.
• Creates and maintains documentation for processes and journeys built in the marketing platform.
• Delivers end-user training for new hires and during new application rollouts.

Data Management:

• Ensures the integrity and accuracy of customer data within CRM and Marketing Technology platforms.
• Collaborates with data teams to integrate and synchronize data across systems.
• Conducts regular audits to maintain data quality and compliance with data privacy regulations.

Compliance and Security:

• Understands data protection regulations (e.g., CASL, CAN-SPAM) and has experience implementing compliance measures.
• Knowledge of security best practices within CRM and Marketing Technology platforms.

Continuous Learning:

• Demonstrates a strong interest in developing new technical skills and maintaining a growth mindset.
• Proactively stays current with the latest platform features and best practices.

Qualifications:

While no candidate will possess all qualifications, the ideal candidate will have:

• University degree or college diploma in Computer Science or related discipline, with relevant work experience.
• 5+ years supporting Enterprise Customer/Donor Management & Marketing Technology Applications (e.g., Blackbaud CRM, Salesforce Marketing Cloud, Funraisin).
• 5+ years experience with online fundraising platforms.
• 5+ years experience with the software development lifecycle: requirements gathering, analysis, testing, training, deployment, patch testing, and support.

We seek passionate individuals eager to make a difference. Join us in creating a healthier future. We look forward to your application.

Total Compensation:

Salary Range: $81,251 – $101,566, with potential to reach $116,803, based on experience and qualifications.

Benefits include a comprehensive package, tuition reimbursement, flexible work options, pension plan, and parental top-up, among others.

Hours: 35-hour work week, flexible options available

Date Posted: April 29, 2025

Application Deadline: May 13, 2025

Please apply online at: www.sickkidsfoundation.com

SickKids Foundation values diversity and inclusion. We encourage candidates from all backgrounds to apply and require accommodations during the recruitment process. Contact: [e-mail]