Senior Appian Developer

Pacer Group; Toronto; Hybrid; CAD 95,000 - 98,000; Full time

Job summary

Pacer Group in Canada is seeking a production support engineer on a contract basis to strengthen stability of critical BFSI systems. Hybrid work arrangement (2-3 days on-site) and a 6-12 month engagement, with pay rate CAD 69-71 per hour.

You will lead L2/L3 troubleshooting, perform root cause analysis, automate recurring fixes, and support change and release activities while mentoring teammates. The role requires 6-8 years of experience and a proactive, governance-conscious approach to incident

Qualifications

• 6-8 years of experience in production support and BFSI domain.
• Review fixes, perform root cause analysis, and validate resolutions.
• Lead troubleshooting to restore service within SLAs and support cross-functional teams.

Responsibilities

• Monitor applications and identify anomalies; implement preventive measures.
• Drive problem management with root cause fixes and automation.
• Support change and release activities to ensure smooth, low-risk deployments.
• Maintain runbooks and documentation; mentor teammates and enforce security/governance standards.

Skills

Root cause analysis

Incident management

L2/L3 production support

Automation

Change & release coordination

Monitoring & tuning

Runbooks & documentation

Mentoring & governance

Job description

Work Arrangement: Hybrid (2-3 days a week)

Employment Type: Contract

Duration: 06-12 Months

Pay Rate: CAD 69-71/hour Incorporated

Domain: BFSI

Application Deadline: Sept. 30th, 2026

SKILLS REQUIRED:

• Experience Required: 6-8 Years
• Ensures stability and reliability of production systems by reviewing fixes, performing root cause analysis, and validating resolutions, while providing feedback during incident reviews.
• Leads troubleshooting and resolution of complex production issues (L2/L3), ensuring timely restoration within SLAs.
• Proactively monitors applications, identifies anomalies, and implements preventive measures to reduce incidents.
• Drives problem management by addressing recurring issues through root cause fixes and automation.
• Enhances system performance and resilience through targeted improvements and tuning.
• Supports change and release activities to ensure smooth, low-risk deployments.
• Collaborates with cross-functional teams to resolve issues effectively and maintain service continuity.
• Maintains runbooks and documentation to improve support efficiency.
• Drives automation to reduce manual effort and improve response times.
• Mentors team members on support best practices and ensure compliance with security and governance standards while providing feedback to leadership on system health and risks.

EEOC Compliance:

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.

DISCLAIMER

AI Usage Policy: Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience.